Valyōu FurnitureReviews of valyoufurniture.com

I purchased a bed from them on Sept 24 with ETA for early November. Than it got delayed to Nov 24, and now the new ETA is Dec 14, but still not certain since they still don't have the product on stock. I asked if this is a certain date, and the answer is that they can't do nothing and can't guarantee the delivery before they get the product on stock. Update: it's not true they couldn't find an order. The next day of this review they contacted me to change to another bed. The same bed that I still haven't received is still being sold. They are selling products that they don't have in stock I'm cancelling my order and don't recommend.

Where should I start, Firstly I waited 6 month to get my couch delivered to me with no explanation from the support, After the delivery turned the forgot about the ottomans so had to wait another month for the ottomans to arrive, The covers had a different texture on the picture which I complained about to which the manager said that this is improved material. I naively believed them which was a mistake . Only after a first wash on gentle cycle the covers started to falling apart. I complained about this online on their instagram where I got a reply from their support that I should message them via email for the resolution. I messaged and explained the problem and they told me that essentially, this type of damage is considered to be the result of normal wear and tear. Seriously? They publicly replied to me online only to make themselves look good like they are trying to fix the issue. Which is a lie. The worst experience I've ever had so be aware this company is not trustworthy!

Warning: All positive reviews for Feathers sectionals ordered in 2023 are likely false since Valyou has yet to fulfill orders placed in September 2022. I ordered a Feathers sectional on 9/6/22 and paid $2,504.38 on my Visa card. The anticipated delivery date was 9/23/22. To date (10/11/23) I have received neither the sectional, nor delivery arrangements, nor a refund. In the past year I reached out to Valyou customer support at least 20 times. Each time I was assured my order would be in stock and they would be contacting me in 1-3 weeks to arrange delivery. Never happened. When I requested escalation I received responses from representatives claiming to be Valyou “supervisors,” and in one case “the highest point of authority” (unsigned 1/22/23 email) all of which offered little more than false promises of imminent delivery. On 10/10/23 I requested Valyou “PROMPTLY CANCEL ORDERS VF14258 and VF7927 AND REFUND THE $ I SPENT FOR ITEMS NEVER RECEIVED: 1. $2,504.38 Feathers U-Sectional purchased 9/6/22; 2. Arch Lamp purchased 12/1/33 (pre-tax price of $243.95).” On 10/10/23 I received the following unacceptable response, “ Please note that we are unable to process your refund since we no longer work with the payment processor used for your transaction. I would recommend reaching out to your bank and disputing the charge. That would be the fastest way.” My advice: RUN, DON’T WALK!

I spent $4k on what I thought was going to be a high quality sectional. Biggest mistake. If you’re not constantly fluffing the cushions, it looks like trash and isn’t comfy. You’ll take a nap on it and end up uncomfy in a crack between the cushions. The zipper to one cushion already broke. The buckles connecting the couch are near impossible to connect and one of them wasn’t even aligned properly. DO NOT RECOMMEND!!! I wish I bought my cheap inexpensive Big Lots couch I use to have instead. MISTAKE AND WASTE IF MONEY. I’m so disappointed I spent so much money on something that’s trash.

THIS COMPANY IS A SCAM. They stole more than $1500 from me. If you see any positive reviews of this company-they are definitely fake and paid to put false reviews. I ordered a couch 10/2022 and they never delivered it. I emailed them over 50 times, and they always responded with the same generic "we have no delivery updates for you" After waiting about year I requested if it would be possible for them to put a refund of this couch on a credit card. I did not tell them to cancel, I just asked if it was possible for them to refund a credit card rather than store credit. They responded to this email "While trying to process the refund, I got an error message. I am not sure why it's happening but it seems the reason is we no longer work with the payment processor used for you transaction. I would recommend reaching out to your bank and disputing the charge. That would be the fastest way." The are now nonresponsive to my many emails. This company cancelled my order, and did not provide a refund. This is literal theft of my money. How can this happen in today's world?? This is a major scam company. Their solution is for my bank to take the hit from this scam, and they refuse to provide a refund. **Update-My order number is VF12228, proof I paid for this couch in Oct 2022. Of course you are saying you “cannot locate my order” —this is an unprofessional and scam of a company. Please heed my warning to all future customers. Do not give this company any money. They will steal from you, like they did from me

!!!!NEVER ORDER FROM VALYOU!!!! I ordered my couch for my birthday back in October. They never sent it. Then they canceled the order and said they can’t refund me. Now having to take them to court. HORRIBLE COMPANY!!! And of course they say they will help. And they don’t.

UPDATE: They are claiming below (with their response to this review) that they cannot find my order, however I have a receipt and plenty of emails to confirm. Even more reason to show that they are not a trustworthy company. Horrible customer service. They delivered my couch and some of the cushions had different fills so I reached out to get them fixed. They have refused to fix anything and have not offered anything in return. If you want good quality and good service I highly recommend you do not go through them.

I ordered a buy one get one free offer in October of last year. It is now July and I have not received one of the items. Representatives have been very uncommunicative and have offered absolutely no refund options; it seems because of the BOGO offer they feel I have no recourse and simply don’t get a second item. They have offered no estimates on a ship date and keep telling me to check back in a month, with no real updates. Buyer beware - you may never get your items. I am out several thousand dollars as I never received the primary item. EDIT: As the company has done for what appears to be countless 1 star reviews, they respond as if there is no “valid order” or they are attempting to find and resolve the issue. Do not be deceived!! Valyou does not actually pursue any resolution and the responses they offer on this site are all to appear like they care to resolve the issue. See many, MANY edits to reviews indicating the same. Do not let the response they give to this and other reviews suggest that they offer any actual resolution, or that these reviews are not valid because they “can’t find” an order. My email is attached to the order number, and Valyou responding saying that they cannot find the order is a blatant attempt to throw viewers off the scent and invalidate the truth of the 1 star reviews. An absolute racket with intentional deception and theft. Suggesting that the buyer “reach out directly” is insulting, as this has clearly been done 8-10 times (once or twice per month) with no resolution. The responses they offer should not be taken as any attempt to resolve.