Valyōu FurnitureReviews of valyoufurniture.com

I ordered the loft 142 inch sofa a month ago. Later the same day I decided to order 2 ottomans as well. After waiting weeks I started emailing to see where my order was, with no response. Then I called to see where my furniture was and finally got a live person. All of their reps are extremely polite and professional. However, they can not help you. The "logistics team" is going to respond with tracking info. Doesn't happen. Several more calls to customer service and finally I get a call from the logistic team with a delivery date. Yes! Only on my delivery date all I got was the 2 ottomans. I started calling again and am back to waiting on the logistic team to call me back. I would cancel but I'm sure it will be a long drawn out process to get my money back. I spent almost 3k. The sad thing is the ottomans are superb. I love them and can tell they're well made. Now with covid back, I'm sure all the shipping will get backed up again like last year and I'm already tired of waiting. I'm not sure what to do now...I will post again upon resolution. Update** 1 week later, same B.S. about contacting logistics and getting back to me. I have now disputed it with my credit card. This is absolutely unacceptable. Update** logistics called with a Friday 8/20/21 delivery date between 1-5. Guess what? NO Delivery. I called again and was told "the logistics team will be in touch" I'm not sure what happened to the couch that was on the truck 137 miles away, according to tracking, but its not being offered today. Is this all a scam??? Update** my sofa was delivered today. It is absolutely beautiful and extremely comfortable. My suggestion: if you are in a hurry or on time constraint, Valyou is not for you. The furniture is high quality if you can wait....

The price/quality is absolutely astonishing and the customer service is superb. Initially I ordered 2 chairs - stunning . Then I felt confident to order sofa - even better. Finally, I ordered cabinets and some tables. One of the cabinet had a terrible design. I was disappointed because it was $500 cabinet BUT the amazing customer service understood it and refunded me. Excellent! Will shop again!

I love it. Customer service was prompt and friendly every time I reached out to them. It took less than 3 weeks to be delivered. It is everything that you see online. It is a bit stiff, to be expected though because it's new! This is how my previous new couch felt at first. I can absolutely tell with this one how amazingly comfortable and soft it will become over time.