Valyōu FurnitureReviews of valyoufurniture.com

These couches has sooo many good reviews on their site but zero under three stars. I got the “feathers” couch. It is so uncomfortable. Not soft at all. I feel like I wasted a lot of money on something I need to replace. You can get a more comfortable sofa at a discount furniture store for less money unfortunately. I was so looking forward to it and thought it would be worth the month wait for delivery.

Scam! - Watch out people, I wish I read these before giving away them 5k. They never gave me a couch nor back my money, they just said challenge the bank. The bank said this was not the first time they had a client call about this furniture store. They are a scam or stealing. I ordered in March 2022.... Two years later nothing. Its not even worth the head ache, stay away trust us. We got our reviews deleted. They are probably going to post the same message below to mind too.... watch.

Awful! I ordered a sofa and cover. Sofa arrived late. Material and construction is NOT as described. THEN 2 YEARS later, they still have not delivered my cover and are just playing “nice on email,” but basically blowing me off. They even told me to just challenge it with my CC at this stage, which I can’t. It’s been over 2 years and they know that. They basically robbed me! 20 foot pole, stay away. I have gone back and forth with them via email so so so many times. It’s a joke.

BLUF: I’d give zero stars if I could, and I feel a fool for falling for what seems eerily like a scam at this point. The item wasn’t in stock when they said it was, delivery is delayed for mysterious reasons they can’t resolve, and I can’t dispute the $941 charge with my card company because that window closed before the original delivery date. I ordered the Charm 2.0 bed in September 2023 because it was similar to the Thuma bed at a lower price. It was shown as being in stock on their site. Valyoū pushed off my original Nov 2023 estimated delivery date and notified me in Dec 24 that stock was assigned to my order. So much for it being in stock at the time of purchase. In the beginning of Jan 2024, I received notice that my bed was at a warehouse in my state, and there it sits still. The warehousing company says that the vendor won’t release my order for delivery. Valyoū says “We’ll look into that and get back to you in 3-5 business days”, only to not reach out. When I follow up, I get the same “3-5 days” answer, and no progress is made. I asked the warehousing company to give me contact info for the vendor, and they gave me the info for Cymax Business Furniture. Assuming this company does fulfillment for Valyoū, I reached out to them for information and to see if they were the hold up on my order. If I get a response and can update this review I’ll do so. Best case resolution: I get the bed I payed $941 for 5 months ago delivered promptly, and it’s the high quality that all these 5-star reviews claim. I think there’s a near zero chance of this. Worst case resolution: The bed doesn’t actually exist and I won’t get my money back. We’ve already rolled past the time limit on disputing the charge, which conveniently happened around the time of the original estimated delivery date. Oh, and they won’t give me a refund unless they can find a new buyer for the Edit: Valyoū replied to this review saying they couldn’t locate my order, which is to be expected since I didn’t give out my last name and mailing address freely on a review site. But rest assured this is a factual account of my experience with them.

DO NOT BUY FROM VALYOU. My experience with them has been beyond HORRIBLE . This review is regarding an order I placed online and not at a store. I placed an order for a sectional and a coffee table on their website. They sent me a broken sofa, I realized that 30 minutes after the delivery was made and informed them about it, after a few days back and forth they said they will not replace the defective item because I did not keep the packaging!!! I mean who keeps a box for 3-4 days in case it’s needed??? That’s a bogus condition they have to avoid honoring the warrant. on top of that, they still haven’t sent me the coffee table a month and a half after the order was placed because they don have it even though it was marked available on the website then.

I ordered the Atlas dining room table in September due for delivery in early November. It was delayed until end of December. No one contacted me, I couldn't get a hold of anyone. Someone finally reached out to schedule my delivery and I heard nothing back for weeks after that, and I kept following up with no luck. In early January I was contacted by the delivery company to tell me my order was badly damaged during transit and the table was broken. Valyou STILL will not refund me. I have spent so much time and energy trying to get a hold of someone to help me and cannot. I've thrown $1,000 out the window. DON'T BUY FROM THIS TERRIBLE COMPANY I love that they responded to this to make it seem like I’m not a legitimate customer. My order number is VA12866 and I’ve sent 10 images to their customer service of the severely damaged boxes and product that were sent to me from the delivery company as well as forwarded their original email to me. Just insane how untrustworthy this business! Island Deliveries received the order from Metropolitan Warehouse whom Valyou contracts with for their freight. They just need to refund me and work with Metropolitan to be compensated for their damaged goods. RIDICULOUS!

Couch was delivered weeks after it was supposed to be. The quality is terrible. I tried to get issue resolved with no luck. This company has no integrity and they are just a bunch of theives.

This company is definitely a scam. They have not sent me my order placed in Nov. 2022. Then they claim they can’t refund it because they don’t work with my credit card company, and I have a very common credit card. When I leave this review they will claim they cannot find my order associated with my name to try to discredit my review, but please save your time and money. I’ve been trying to resolve this for over a year.