Jessie B.
Fantastic couch, delivery got pushed back multiple times
So I love the couch. I got the feathers sofa with a chaise. It’s so comfortable, it looks amazing, the seats are super deep, the fabric is soft. However, I do have to say that the estimated delivery got moved back multiple times. You should expect it to take an extra month. Also, I started calling their physical locations after it got moved back a couple of times and the customer support chat wasn’t giving me any answers. They connected me to customer support on the phone, and I yelled at them, and they gave me an expedited delivery. So if you’re currently waiting and delivery has already been pushed back multiple times, apparently yelling at people works to actually get your couch (I know, not the nicest method, but it worked). Did I wait a month longer than I should’ve to get my couch? Yes. But I do really really love the couch.
Response from Valyōu FurnitureOct 3, 2023
Thank you for your detailed feedback, Jessie. We are glad that you love the couch. Know that we take every feedback as an opportunity to improve.



