Valyōu FurnitureReviews of valyoufurniture.com

I would give zero stars if I could this is an absolute SCAM. Ordered a non preordered item in FEBRUARY and could not get a delivery date. It kept getting pushed months at a time. I canceled and requested a refund over a month ago and they can't even send me an email with anything to help me. DO NOT BUY from this site.

I ordered a sectional in May. The arrival date was set for the end of May. Then it got moved to mid June . Then again to the end of June. Finally, the date was moved to mid August. I contacted Valyou on June 15th to cancel my order and have my money refunded. I was told it would take 7-14 business days to process my refund. In an email exchange on June 19th. I was told the same thing. I reached out to them again on July 11th. I was once again told to wait 7-14 business days. I received a phone call on July 12th once again saying the same thing. I am now in the process of disputing the charge through my credit card company.

They are a scam, honestly. They played around with giving me a refund for so long that I had to go through my bank and dispute the charge. They lure you in as a "pre-order" with an estimated arrival of about a month out and just constantly change it, but once you purchase the couch, they no longer have a delivery date. I have been reasonable and understanding with them but they refused to give me my money back upon canceling. Claimed that the refund was rejected. HUH? Buyer beware. Buy what they have on hand, otherwise they just take your money.

I never write reviews but If this prevents one person from dealing with what I am dealing with it’ll be worth it. I ordered the Feathers sectional on April 18 and I got an estimated fulfillment date of May 29. May 29 comes around and I still have not seen a status update, estimated delivery date, etc. I contacted Valyou Furniture and was told that there are delays with production and they can’t give me an estimated fulfillment or delivery date and that I just have to keep checking in for an update. So I do. I call every week for weeks until FINALLY in JULY do I get an email from a random furniture delivery company asking me to pick a day and time window for my furniture delivery. July 11th comes around and I had gotten a call letting me know they were 20 minutes out. They deliver the couch and I open the box and see the couch I have been waiting for for 3 months. The couch is fine, but the fabric is NOTHING like the picture. I ordered a beige couch that looked like a sleek, soft and SOLID microfiber blend. Instead I got a white couch with a weird texture and fabric that feels like itchy carpet. I was so confused. I went back and check the website, I zoomed in, I looked at other customers pictures and only saw the couch I had originally ordered. I contacted Valyou Furniture and they told me that the reason I received this fabric was because the original fabric was unavailable so they sent it with this fabric. I’m sorry … WHAT??? What kind of reputable businesses just sends you something completely different than you ordered without ASKING the customer or giving them the OPTION to receive something different than what they ordered. I would have canceled my order if they had told me they no longer had the original fabric and showed me the option I received. I would never have ordered the couch if it was the fabric I received. Now they’re telling me I can’t get a refund because I didn’t keep the box and they can’t send me different covers because they’re out of stock but that I can check the website to see when they’re back in stock. How is this acceptable?!? Spare yourself the wait and disappointment and DO NOT buy from Valyou Furniture.

This is a BOGUS company. They will frustrate you to the core. I am going to put this review everywhere. Terribly frustrated with their mis-coordination. I placed an order for a feather sofa, dining chairs, accent chairs, and a table via Vegas store. Their sales person from Vegas showroom is excellent, and was dealing with my entire order. I got 30% discount for VIP sale on accent chairs and dining chairs, and 5% on rest of the order. This is their standard discount. On top of that, this showroom gave me some additional discount. I had to travel in the last few months, and thus wanted to put my sofa on hold, and communicated my intent to the sales person and valyou customer service several times and got a confirmation too that it would not be dispatched. However, I was getting several emails that it will be dispatched soon. I tried reaching out to the salesperson, but she was out of country, and having a few discussions with Valyou customer service but still got the emails with sofa updates towards delivery. Frustrated with this mis-coordination and with an inability to reach the salesperson (as she was out of country), I decided to cancel the order with an intent of ordering it back again at the same price. Now the frustration further mounts up. I was refunded significantly lower amount than what I paid and they are still saying that they refunded the full amount. Upon asking the math, they are giving some weird calculations (taking off my complete store provided added-discount rather than prorating it, presumably not applying 5% on the sofa, and potentially not even applying 30% VIP. Just to avoid all these complications around prorating etc., I explained them the rationale of cancelling and wanted to reorder the sofa (as the salesperson is back now) and said I can pay back the refunded amount again, but they are not willing to do that too. I am completely pissed off losing a big amount on refund, which is primarily due to their lack of internal coordination due to which I had to cancel the order.

I placed an order on 2/23 under the idea that the sofa would take 6-8 weeks. Within 48 hours I received an email that the delivery would take 10-12 weeks. At one point I spoke with a rep asking if I would receive the pillows (as pictured). I was told that if they were available at the time of shipment they would throw them in. Otherwise, no. After several vague emails saying my sofa was on the way I finally cancelled the order on 6/14. They attempted to give me a warranty extension, $200 off and tried to get me to buy a sofa that was in stock but cost another $800. I read a ton of reviews on the construction of this sofa, how comfortable they are, etc. But a 4 month wait... even if you have supply chain issues you shouldn't take so many orders that you're over 16 weeks out. Pretty ridiculous.

I did a lot of research before I ordered the Mario Capasa feathers sectional. I watched many videos from real customers! My couch finally arrived (6 months after ordering, but I expected delays), and it is a completely different fabric. Every video and picture I’ve seen shows a smooth beige fabric. I received a white fabric with scratchy cross stitched lines. I tried to tell Valyou it was the wrong fabric, but they refused to accept that it was different. They finally admitted that they changed the fabric without telling customers. And now they won’t let me return it without paying $500. Even though they sent me a completely different item than what I ordered.

DO NOT purchase anything from this company. I ordered several items. Two of the items were damaged beyond repair. They would not pick up these damaged items and said to just "throw them away". I received a partial refund and was told that the remaining balance due on my refund was credited back to my credit card on June 6th. I still have not received the refund and customer service just keeps giving me the run around.