Valyōu FurnitureReviews of valyoufurniture.com

This company is perpetrating a scam on its customers! I ordered a coffee table on 6/1/22 for $850. At the time the website stated they had 8 in stock. When I followed up a week later regarding delivery, I was informed that it was in a "Pre-order" status and they expected shipments to start "around July 29th". I decided to cancel the order because I didn't want to wait that long. It was still in pre-order status when I canceled on 6/18/22 and was told I'd receive a full refund to my credit card in 7-14 days. A follow up inquiry on 6/21/22 received a response with the same information. Nothing happened. I followed up again on 8/2/22 only to be told that they now have no way to issue a refund to my credit card and they would be giving me a credit to my "Valyou Wallet". This is incredibly deceitful. Management seems to shield itself from the customers by overworking their staff and having them give rote text responses to customer complaints. There is no way to talk to a manager. If the customer asks too many more questions, the worker moves on and quits responding to your texts. For your own good, stay far away from this company and tell everyone you know to do the same! UPDATE after Valyou's response: Has anyone reading this review ever heard of a legitimate company who cuts off all possibility of a customer refund 24 hours after the order is placed? Or who assures the customer repeatedly in writing that their refund is on the way only to later claim that was never their intention? I do a lot of shopping and I sure haven't. It's all so shady. In fact, reputable companies typically don't even charge the customer's card until the item ships, and always allow you to cancel if the item is back ordered. Valyou's response should only serve to steer you away from this company. There are too many honest, reputable furniture companies out there to take such a risk with this one. Save yourself the substantial trouble!

DO NOT ORDER FROM VALYOU!! THEY ARE A SCAM. I wish I could give Zero stars. I ordered a couch for thousands of dollars from Valyou 6 months ago. After 4 months of waiting and the shipping date continuing to be pushed back over and over again, I started asking the costumer service team when I could actually expect my couch to ship. When they couldn't give me any estimate or answer on why my product was delayed, I started to worry... After 3 phone calls, weeks apart with very unhelpful costumer service members, I decided to cancel, as it seemed like I would never get the couch. They continued to lie to me every time I wrote to them or called, saying my refund was "on the way" and it could take up to 14 days, etc. They finally admitted that they would not be giving me a refund, but would offer me credits to their website. I obviously freaked out and swore to warn everyone never to order from this company. I believe that their company has gone under, and is no longer actually selling furniture because of all of the refunds and cancellations they have had in the recent months. They are also deleting negative comments off of many platforms. So until they take this one down too- DO NOT ORDER FROM THEM. They will 10000 percent scam you. Please reach out if you want to see pictures of my horrible/ lying customer service emails or hear more about my experience. Please help spread the word about this awful company!!

Ordered a couch and paid in full in December 2021. Seven months later no couch and I requested to cancel my order but they will not refund me my money.They keep lying saying they processed it and it takes time and I still have not been issued a refund. The refund has been dragged on for a month now. This is the worst customer service experience I have ever had. I had to keep bugging them and reaching out to try and get the status of the couch for months just for them to keep telling me a few more weeks each time I contacted them. Issue me my refund and stop scamming your customers.

Couch delivery date kept getting pushed back. I tried to cancel my order and get a full refund. They kept saying that they will refund me and kept tossing out time frames in which it would be resolved. It never got resolved or refunded. I had to dispute the charge with my bank. Their customer service does not care about you and they do not put any effort into trying to help you with your situation. Be hesitant with purchasing from here.

I ordered a sectional through Valyou Furniture, this was in December and was to be delivered in February. Upon delivery date, there was zero communication that they had no intention of delivering my paid for sectional. I had to call them, which they responded that it had been delayed a month. Every time I called the couch would be delayed one month, this dragged on until late June when they said the couch would not be delivered for a minimum of 2-3 months. They actually never notified me, either via email or phone, I had to call and message them to get any answers. I then requested my money back as no goods were provided in exchange for my money. They would not transfer me to get a refund, said it would take 24-72 hours to get in touch with the refund department. I had even scheduled an appointment with the refund department in which they never called. Finally, they confirmed my refund and sent me an email via my request. They said wait 7-14 days for a refund. It has now been 25 days since that date and 18 days since the "processing" date of refund. My bank, Chase, cannot see anything on their end whatsoever of a refund transaction and they cannot do anything since it has been longer than 90 days. Valyou is telling me to wait another 7-14 days for them to monitor the situation. They have now told me that my bank “denied” the refund. What a joke company. They are trying to have me give tgem my paypal info but I know better than that after reading other reviews. They are a scam, utterly immoral without any regard for human feelings. I cant believe they actually have stores.

DO NOT BUY FROM THIS COMPANY!! Total scam, they took my money and pretending like my couch was in transit for weeks. No one could actually tell me where the couch was located and frankly I have no assurance that it ever existed. Have demanded a full refund, which I am told I’ll receive within 14 business days, but something tells me that’s a lie as well. Update: I had to file a dispute with my bank to get the refund because Valyou claimed it’s PayPal software was not working… again, totally reeks of fraud! If I were you I’d listen to honest negative reviews. Notice how Valyou sends a similar reply to the real customers complaints.

Save yourself the headache and disappointment and buy from somewhere else. I purchased a section in April with the estimated delivery being a month. They completely pull those estimated delivery dates out of thin area. There’s no basis behind them. When my estimated date came and went, no one contacted me. I had to reach out to be told “yeah there’s supply chain issues and we don’t have your item in stock and that was just an estimate” when I asked when I could expect the item now they said “we don’t know because it isn’t in the warehouse and we don’t know when we will get it in stock”…… so basically they just made up that estimated delivery date?! I checked the website at that time and the estimated delivery date on there was now listed for the end of June. So I reached out to ask if that’s when I could expect my item and they said “again we have no idea because we don’t have the item yet” so they admitted that the dates they put on their website are completely full of s*it. So another month and a half goes by and I’m told “ok you can expect it to arrive by mid July. End of July at the absolutely latest” so now it’s the end of July and the shipping courier is telling me another 2 weeks!!!!! It’s a nightmare. I’ve been living in an apartment without a couch for months now. Whenever you call they are very nice and say “I understand your frustrations and we are working on it” but they truly aren’t doing anything behind the scenes to help. This place is a scam and I highly recommend against buying from here.

Do NOT purchase anything from here. I am out $1,600+ and no couch. After waiting 8 months for a couch (original shipping time was 4 weeks) I was offered a full refund, which I accepted. The refund never posted to my account and every time I called I was given a new excuse (we have a new system so it’s taking longer, or please extend your patience another 14 days etc…). Then I was told to open a dispute against them through my bank if I wanted my money! My bank informed me they are doing this because they don’t intend to reimburse me as they know Visa’s policy won’t cover anything beyond 4 months of the purchase date! They are dirty rotten scandals. I believe most people are good, so it’s very disappointing when things like this happen.