Valyōu FurnitureReviews of valyoufurniture.com

Dear Valyou Furniture, I am writing to formally express my dissatisfaction with the service I have received regarding an order I placed for two full-size bed frames in early March. According to your initial communication, my order was supposed to be delivered during the second week of April. However, as the date approached, I was informed during a call in the first week of April that the items were en route to Honolulu and I would soon receive an update from the warehouse regarding delivery details. A week later, having received no communication from the warehouse, I made several follow-up calls. Lexi, one of your representatives, assured me that the items were still in transit and that the warehouse would get in touch with me soon. Unfortunately, Lexi subsequently went on sick leave, and despite speaking with other staff members, the same vague assurances were given with no actual resolution. To my utter dismay, when I managed to reach Lexi today, she informed me that the items might not arrive at all and recommended that I accept a reimbursement. This suggestion is completely unacceptable as Valyou Furniture has held my money for over a month without providing the products or any proactive updates on my order status. Additionally, offering a reimbursement without any interest or compensation for the inconvenience and delay further highlights the lack of professionalism and customer care. The entire experience has been extremely frustrating and time-consuming, and it feels as though I have been scammed. I demand an immediate full refund of my payment, along with interest and compensation for the inconvenience caused. Additionally, I urge you to review your customer service and logistics processes to prevent such occurrences in the future. Please confirm receipt of this letter and provide a resolution to my complaint promptly. Should I not receive a satisfactory response within the next 7 days, I will be compelled to take further action, including reporting this matter to consumer protection agencies and sharing my experience on further social media and review platforms.

Do not buy. It is a scam indeed. I bought a table in October. Was promised (in writing) to get it by December 23. By that date no news , so I reached out and was told there was a delay but will get the table before mid Feb. I agreed to wait. I then called /texted beginning of February to be told the table was delayed to mid March (so at least 10 weeks from original due date and over 20 weeks since my original order) When I asked to cancel. They told me to read the fine print and that it was a “pre-order” so I will lose 50% of the cost. I complained to my credit card company who is trying to resolve the issue. In the meantime, and without my consent, Valyou cancelled the order and kept 50% or the total price. Get it ? Free money no product delivered. SCAM !!

It is a definite scam they are running. They won't deliver at all at the promised data. No real human in customer support. Go ahead and order if you are OK waiting for the furniture few months although it is in stock and shipment-ready and ships in 2-5 days.

I will never purchase from this company again. Placed an order in November, supposed to be delivered in December, then January it is now February and it’s still not here. Was supposed to be delivered this past Tuesday no one showed up, eventually was told it will be delivered Saturday after I finally get ahold of someone, which was easy. Never will buy from them again.

The worse experience i have had with furniture company over 60 days ordered and paid for and still have not received the couch. All smoke and mirrors please do not do what many others have experienced and buy this product. Customer service is shady at best!! owners should be bankrupt very soon at this rate.

If you're looking for a couch that promises washable cushions and replaceable covers but has neither, this is the couch for you. But don't worry. If you need to return something, their AI chat bot is 1000x better than the actual agents that get back to you after a few dozen tries. It's not helpful, but at least it's programmed not to be condescending and make you feel like even more of a fool for even buying this couch in the first place. Waste of money and energy. 1 paw print and you're in the market for a new couch.

This is a scam company. I ordered chairs on November 15th, 2024 with a guaranteed delivery date of January 17th, 2024. On January 17th I checked the "tracking" information and saw the chairs were "still in production". After I proactively reached out to the company they said it would be months before the chairs would arrive at their warehouse and then they would still need to go through the shipping process. I asked for a refund, as I am not interested in continuing to wait for months for chairs that are obviously not going to arrive, and they said the best they could do was a 50% refund. Do not buy anything from this company.

The whole experience has been awful. I ordered two sets, and one set was supposed to ship right away and get delivered within 10 business days. That was the end of October. Still waiting for that piece now middle of December. The second set was custom so I understood it would take longer looking at the tracker it is still being built, and the original deliver date was supposed to be December 13th. They completely mislead the customer by giving them false expectations. When you inquire after you've purchased customer service is minimal or refer you to the shipping company. They were super helpful when inquiring about a purchase and then goes downhill after they take your money. I ended up canceling the second set based on my first set not arriving as expected since it gave me insight how they conduct their business and treat their customers. AND with their cancellation policy I had to eat 50% of the cost of the second furniture set. Seems really silly since I have not received anything and still being built. AWFUL company. They said they could give me the 50% in cancellation credits to their furniture, I said no thanks. I hope my first set arrives by January. Even if the furniture arrives and is high quality, at this point I would not recommend this company.