Valyōu FurnitureReviews of valyoufurniture.com

Responding to "Valyou response - see below" SCAM continues. Valyou did not "process my order" because they sold merchandise they did not have and never got, over the 6 months my order stood. I have, in writing, statements like "we have received your cancellation". "we have authorized your refund" "we have sent your refund" (this lost one includes issue date of refund), "we are investigating your refund as we know we issued it" "we are having trouble with our refund platform". Also, a suggestion that "since we are having trouble with our platform, why. not handle this with your credit card company. If they issue a credit, our finance department will authorize it." I did get an email suggesting that "since we are having trouble with our refund platform, why don't you put the money in your ValyouWallet" (I said no thank you, as I don't have, or wish to have a Valyou wallet.) I want my promised REFUND For doubters - I have all of this documented. CONSUMERS - go online - see the TV story out of Honolulu reporting the hundreds of buyers who were scammed by VALYOU. don't be one of them. This company is a clever scam. BEWARE. I waited 7 months but never got the couch. I cancelled, and they reported that they "accepted my cancellation". "Processed" my refund, but I never got the refund. Company said they were "investigating" having "trouble with our refund platform" suggested I should get the credit from my credit card company, knowing that they strung me along for so long, I was passed the credit card protection date. Clever. But still a total outrageous fraud. I plan to take every legal step to recover the money the stole.

DO NOT ORDER FROM THIS COMPANY! Update since they have chosen to respond. This was not the policy when I purchased the furniture. Since after seven months of waiting Valyou was not able to provide an estimate of when the item would be back in stock (meanwhile still heavily advertising this item), the company started sending emails encouraging me to cancel. I have text messages and emails with the customer service team telling me I could cancel for a full refund and that said refund is being processed. They have since reached out to say they are mailing me a check within 30 days. Again, buyers beware. They will charge you thousands of dollars for furniture you will never receive. This company seems to be a scam. I, too, was drawn to their Feathers sofa and placed an order in November 2021 with an expected delivery of February and March 2022. In March, I started receiving updates that the shipping would be delayed. This continued in April...then May. I will say the company was proactive in communicating about the delays although some emails were sent with missing information. Then I started receiving emails encouraging me to change or cancel my order. I was really excited about the purchase and didn't want to give up but the customer service team could not even provide an estimate of when the item would be in stock, let alone be delivered. Ultimately I decided to cancel the order for this reason and was told to expect my refund within 14 days. It's now been nearly 8 weeks and I have not received my $2,700 back. The most recent response from customer service is that they can no longer refund my order as promised but offer me a store credit. Considering I never even got my order the first time around, I am not confident in ordering from them again. When I placed my order, the reviews were relatively positive and I was excited to support a Hawaiian brand that was innovating the industry. In searching again today I see that there are many other customers who have been victims of this scam and denied refunds. I warn you not to order from this company - they will take your hard earned money without a care. And the best part is their marketing and advertising continues to operate full scale! How does a company have money to spend on marketing for new customers when they can't even deliver to the ones they have?! Extremely disappointing.

This company is FRAUD. I purchased my couch for $2300 in May and was told I would have it shortly after I moved into my apartment in July. As dates started to be pushed back, I began reading other reviews and was seeing that it would be over six months (mind you, this is from other users reviews- I never got this news from an employee) for my boyfriend and I to receive our couch. For this reason, I reached out to Valyou to cancel my order. After several emails back and forth, I was finally contacted by a customer service rep who attempted to have me swap out for furniture that is in stock, but I bypassed these offers as I want to go with a more trusted brand at this point. I received an email confirmation that they would begin processing my cancellation, but there was no transfer number associated and that it would be up to 14 business days. They claimed this was because they are using a new system and it's taking awhile. After multiple follow ups, on the 13th day of this agreement, I received a message from an employee letting me know they would not be honoring my refund and I would be given an in store credit- please keep in mind, on their website, it had originally said you could return for a full refund after 30 days of delivery. This is absolutely insane, this company does not have any cash and they are stealing people's money who never receive furniture. Do not order from them unless you want to donate to whatever scam they have going.

Buyer beware. Valyou Furniture only offers full refunds to your payment method if done within 24 hours of placing your order. Beyond 24 hours, they only offer Store Credit, and discourage buyers from filling disputes with Credit Card companies. I discovered this after Cancelling my order after waiting over 2 months for my Charm 2.0 Bed. I've been waiting for my order to ship for over two months. Over these two months, I received quite a few excuses as to why my order was taking so long: systems are down and they can't check the order status, they are waiting for their Warehouse to confirm, they are still waiting for the Warehouse to confirm, the item had been received in the Warehouse but it didn't pass Quality inspections. Finally, I asked to cancel the order and receive a full refund and assumed that was the end - but they didn't and I had forgotten about it for a month. Today, I sat down to resolve this once and for all. They said my order past their cancellation period, 24 hours after placing the order. To which, I said that can't be right, I'm cancelling my order because I haven't received my order after over 2 months. They then said they would issue me a store credit which is their policy after 24 hours or placing an order. I think that's unacceptable, I want my money refunded to my credit card that I paid with. I'm cancelling this order because of their failure to deliver the product I purchased. And with all the hassle this company is to deal with I don't want to buy anything else from them, I want my money back. Finally, their Dispute policy also has some vague language that seems to seek to discourage buyers from disputing the charge through their Credit Card Companies. Stating they will freeze refunds in the Valyou Wallet, which is where they send Store Credit refunds from Cancelled orders. Buyer beware, I would not recommend this company.

This company is a scam. They took all the order money upfront and have not delivered the furniture yet, order is many months over due and still no delivery date. When I asked for refund, they said can’t refund the money and still can not tell me when I will get my order. I will file legal action against their practices so they can stop exploiting thousands of other customers.

Do not trust this company! I was hesitant to order something without being able to try it out first but was assured by their customer service that they had a 100% money back guarantee if I was unhappy with the product within the first 14 days. We originally ordered a couch in early June and they gave us an estimated delivery date for 2 weeks later. After 3 weeks, I reached out and they told me that they didn’t see it coming back into stock until at least November but tried to push Us towards ordering another item as an exchange. We declined and ultimately canceled the order on July 1. They said the refund was coming in 3-5 days. 8 days later, I asked for an update and was told that it was initiated through PayPal already. A week later, I ask for an update and they say they need my account info again. I provide it. 5 more days, and they say their system is having an error and it’s taking longer than expected but should hit my account any day. I followed up today and am now being told they don’t do refunds but will give me a store credit for a future purchase. This is absolutely insane! They have changed their policy after the fact and keep giving me the runaround. Not worth the hassle.

Worst company I’ve ever had to deal with. DO NOT order from them, I certainly wish we hadn’t. Customer service is awful, they can’t explain why my sofa has been sat in a warehouse in the same city I live in for over a week and STILL hasn’t been released for delivery even though the courier says they have capacity to. Won’t try to solve any issue, will just say ‘it will take another week to resolve’

****UPDATE 8/11/22 I was told it was not possible to speak to a mgr that day or receive a refund at all or cancel my order. I filed a complaint here and with the BBB, filed a dispute, and was called that day by a mgr. The mgr told me that the only way to cancel my order and receive a refund was to cancel the dispute with my bank. I have read all of the reviews about how refunds go with this company and let them know I will not be lifting any dispute until the money is cleared in my account. They threatened that the dispute process would take longer and pressured me to lift the dispute and they would send me a check via snail mail in up to 30 days. No deal. I received an email threatening to drag this out through the dispute process, refusing to cancel my order unless I drop the dispute. No deal. I received a phone call today from escalation mgmt and an email that my order has been canceled.. I will update this post when I receive my refund. This company is super sketchy and dishonest. They continue to update the est delivery to a month out and are prob contact pontential buyers insisting that the product is “shipping out faster than expected *no guarantee*” when this product has consistently been on “back order” and potentially doesn’t exist. Def read the reviews when it comes to Valyou furniture. *************original post************* Scammers. The positive reviews are def fake on this site, they use the same exact wording as the customer service reps. Currently dealing with the process of getting $2,000 back. They say if it looks to good to be true, it is. I believed this was a real company bc I found them through an Instagram ad. The couch I ordered looked great and the price was better. Received a phone call when I put the couch in my cart, an employee telling me the couches are shipping out faster than expected and I would be receiving my product early! My date passed and I had to call and ask about my order. First person I talked to told me it was “pain for all of us” waiting for orders to be fulfilled. Second person pushed me back a month. It has been two months now and I had to call again only to be pushed back indefinitely by a very rude customer service rep. I have been denied a refund and told it would be days before a supervisor could contact me. This is apparently their standard method of stringing you along. You wait days only to be told wait 2 more days. Wait a month for your couch only to be told one more month. Wait 2 weeks for your refund to go through only to be told , “there was an error we processed it today” wait two more weeks I will update after my bank investigates!