Valyōu FurnitureReviews of valyoufurniture.com

**Update: An escalation manager contacted to resolve the outstanding items on Sep 12, 2022 with an action plan for each item. However, it is now over 6 weeks since, none of the things discussed on the action plan has happened yet. When I followed up, i was given the same reasons as before - the courier has not picked up the furniture yet, and the check is in queue. I have never seen a furniture company who is as incompetent as them with processing check or finding a courier. Or they just simply lied to me with their action plan. This November it would one year since I placed the orders, have these issues. ************************************************ This company is not trustworthy and unreliable. Do not buy from Valyou Furniture unless you want products broken, different than what they described, some never get delivered after 10 months (passing 4-5 of their promised delivery dates) and takes 6/7 months to process the refund, and then tries to keep the money by refunding incorrect amount. We moved to a new house and I had a misfortune of trusting Valyou furniture and ordered several items in Nov-Dec 2021, worth more than $8500. The following is what happened to the items. 1) Two out of 3 accent chairs ordered, came with broken legs. Contacted customer service, they asked to keep the chairs with some discounts in Jan 2022. But the discounted amount never got refunded back until June 2022. I had to contact customer service to push to get my money back. 2) Feather U-sectional, L-sectional and an ottoman in the order: 2a. The ottoman got delivered first 4 months after the order with the fabric as in picture on their website. 2b. U-sectional got delivered 7 months after with completely different fabric. Stiffer, whiter and texture completely different, nothing like the ottoman that was previously delivered, and not like in the picture on their website. Rather than informing the customer that the fabric would be different than what was described at the time of purchase, when I contacted the customer service, the company tried to gaslight by saying the couch fabric is exactly how it should be. Even though I bought the ottoman, U-sectional and L sectional for the same set, now I have an ottoman and U-sectional with completely different fabric and different color. I saw other customers mentioned about the fabric difference for the feather couches, and only now they are updating their website with new pictures with the new fabric to cover their back. 2c. L-sectional is still not delivered, it’s already 10 months after the order was placed, they gave me 4-5 delivery dates in the past, each come and go but nothing was delivered, and now they are telling me that it could be delivered in the 3rd week of September. 3) For Valmolar Sectional that ended up canceling from the order since I found an alternative somewhere else and could no longer wait, they let me cancelled it without telling me anything. Then I never got the refund after 6 months. I had to contact the customer service again. When they refunded, they only refunded a partial amount. When I contacted again, they admitted that they still owed me $606.39, but they said because it was from many months ago, they could only do store credit. Only after my insistence that the delay was due to them, they now tell me they will mail a check and it will take about a month. I still have not received it. No wonder why the company had lots of complaints at the Better Business Bureau. They sell things they cannot deliver, stringing customer on with several delivery dates that come and go with no delivery, and when the products come majority of them are either broken or different than what they looked like at the time of purchase.

Please trust other bad reviews. This company is an absolute fraud. 9 months after ordering a couch, I have still not received and have never gotten a straight answer from them. Now they are trying to not refund me. This is the worst company I've ever come across.

This company is a scam. If you're considering purchasing from this company, checkout their BBB profile first. Sadly, I purchased a Feathers Sectional. The shipping date got moved back *several* times which seemed sketchy, but the company has created such a falsely clean face for themselves on social media, that I gave them the benefit of the doubt and waited for the couch to finally arrive many months later. The couch came in a box that was falling apart, and the fabric was a different texture and color from what is *still* shown on the website. After reaching out to customer service they told me that they had made some changes to improve the design, and that they hadn't had a single complaint yet. However, I looked on BBB and saw that other people were complaining about the same issue. Since I had already unwrapped the couch, I was told returning it was not an option. So as a resolution I asked that I be sent different color covers for the couch (at the time of purchase, there was an option to buy more covers, so I thought I was buying a forever couch), and they told me they didn't have that option anymore and nothing could be done. Today I removed the covers to wash them, since the blindingly white fabric that the couch came in got dirty, and I realized that all the couch cushions are a complete mess. It's a foamy material loosely wrapped in some thin paper thing, that isn't even sewn together. Simply put - it is of unacceptable quality. It is no wonder the couch is so uncomfortable. I have filed a complaint on BBB asking for a full refund - which is what I and I am sure many others who have purchased from this company deserve.

This is review is only regarding the valtik dining chairs. We purchased another item from Valyou that we really like. Purchased 6 valtik dining chairs. Within 6 months 5 out of 6 chairs twine has unraveled. We are not heavy people. I weight 170 and my wife much less. I do not recommend these chairs. I asked for store credit since I spent $1000 dollars on chairs that lasted less than 6 months. They only offered $100 credit. So now I will have to spend another thousand on replacement chairs. Definitely from a different brand. Valyou also screens their reviews. I tried to place this review with pictures of the chairs on their website and it was never uploaded. Update: a Valyou representative reached out to me. She was able to offer me $200 credit or 10% off an order for a future purchase. She was very helpful and respectful. However, this does not change my initial critique of the quality of the chairs I purchased. This amount also does not come close to the amount I will need to spend to find a replacement. What I would most appreciate is for Valyou to post every review that is submitted on their website.

TL;DR - This is a bad company full of dishonest people. Do not do business with them. We ordered a bed frame from this company because they assured me - by phone, chat, and email, that "barring any significant delays" it would be delivered in about a week. It seemed to good to be true, but heck - they practically guaranteed it through three separate channels. What seems to have actually happened is that they just handed it over to some courier service (despite their website claiming they use all their own trucks) and stopped worrying about it. We actually had to buy a second bed frame since my wife was very pregnant at the time. During this time, they changed their tune from "one week barring any unforeseen delays" to "well it takes at least a week to get out of our warehouse, then two weeks across the country," etc etc which got them to 4 weeks from order to delivery. The furniture arrived after 8 weeks, with no explanation as to what happened. As they took it out of the truck, the box disintegrated and the whole thing slid out onto the driveway. I complained, loudly, about all of this and was offered $100 as a refund (I had asked them to pay for the cheapo bedframe but they refused). It took them over a month to issue it - it's now been a month since then and I still have not received the $. To top it off, the "elevated customer service experience" with a manager has an average response time of TWELVE DAYS. This whole purchase was supposed to be done and dusted in a week. Instead its taken four months, the purchase of an additional piece of equivalent furniture, and way more of my time than I wanted it to. This is a bad company full of dishonest people. Do not do business with them.

Read all reviews. DO NOT buy from them. This is single handedly the worst experience I have ever had with a "company" in my life. Save yourself the headache and shop elsewhere. I even am in an email chain with the founders, they do not take ownership over anything. They will take your money and not do anything to proactivley deliver the product. Only way you will get it resolved is when you create a chargeback with your credit card company. There will be a Netflix documentary about this company. I have reported them to be investigated for fraud and predatory marketing. IF you get your product I can guarantee you it will be 2 weeks - 2 years after the "expected delivery date." Absolutley disgusting.

*UPDATE* Oof you guys should have replied differently, I literally have pictures of the website when I bought my couch in February vs what I got vs what you guys JUST RECENTLY updated your site too. I emailed them about the situation and they said “no that’s the right couch the picture of the lighting is off on the website” ummm no that’s not it, they completely changed the fabric (the new fabric in the couch is bright white, rough, textured, and collects dirt) and then they try to lie when confronted.. also the new cover I ordered is “not in stock and we don’t know when it will be back in stock” BUT they took my $600 for it anyway. Their reply to this is EXACTLY what they said in their email so nice copy and paste. Also they just updated their website but this is not what the website said on the couch in February when I ordered. Oh yeah I ordered this is couch in February and got it in June. They did not have the correct fabric on their website at this time I ordered a feather couch from you and then couch I received (months and months later) was not the couch pictured the fabric and the color was completely off and was not “microfiber” as claimed. There was no apology from Valyou and you guys did not notify customers that they were receiving a couch that was different than what they paid for, which is unethical and borderline fraudulent. ALSO, when I received my couch you guys forgot to put the legs on the chaise part and I had to wait for you guys to send me them so I could put them on myself, AFTER I paid $2,000 for a couch. So now I’m paying $600 for a new cover for it because this fabric that is on it is awful, its bright white, rough, and collects all the dirt. And after all this garbage with this company I’m going to be waiting months and months for a new cover??? Per the federal trade commission "Sellers are responsible for claims they make about their products and services. Third parties - such as advertising agencies or website designers and catalog marketers - also may be liable for making or disseminating deceptive representations if they participate in the preparation or distribution of the advertising, or know about the deceptive claims." What many customers received is not what they bought on the website, including myself. I hope that Valyou faces a major lawsuit for false advertising

Absolute worst experience I've ever had ordering from any company. 0/10 absolutely do not recommend. I ordered a media table, and it finally shipped a little over 1.5 months from my order being placed. That was annoying, but not necessarily what made this so terrible. Once my order was shipped and received in a warehouse with Metropolitan about 20 miles from where I live, it was never scheduled for delivery. It has been at the warehouse for about 3 weeks now. This is where it really gets outrageous - I called Metropolitan about a week after to check on the delivery ETA or status, and they quite literally told me they were not allowed to discuss any information regarding my order. Not that they didn't know or were waiting on information, that they *were not at liberty* to provide me with information. And I quote "We are not able to provide you with any information regarding this order." They said I needed to get in touch with Valyou to resolve. So I did, was even assigned an "escalation manager" and have been promised multiple updates that have never come, have tried reaching out to the manager assigned to my case several times and I'm pretty sure he's just ghosted me after his first email. When I have been able to get in touch with just a regular rep (which is difficult, read my last note below), they tell me they're waiting on information from Metropolitan, and when I called back Metropolitan the only thing they *could* tell me is that they're waiting on information from Valyou and don't know why Vaylou would tell me it was on Metro. I can only assume there's some kind of NDA in place between metropolitan and Valyou because I have no idea why else a shipping provider would tell me they couldn't discuss my order with me. I've never experienced anything like it. I'm disputing the charge with my credit card company because I'm not sure if this is a full on scam, god awful logistics, or who knows what else. And just as a side note - they have a customer service number that you can call, but if you try to select the option that leads you to discuss an existing order with a rep, it just forwards you to an automated message that tells you to text them. You might get a call back 1-2 days later, but that's only if you're lucky. The only time the customer service number will lead you to an actual rep is if you're trying to place an order, which again, would not recommend doing.