Valyōu FurnitureReviews of valyoufurniture.com

Just orders yesterday and wife wanted to change the style. They give the run around in cancelling. No human just text and email from probably country out of the map. Not easy smooth cancellation even only 1 day after placing the order. 2021 received many complaints from BBB

I wished I did better research about this company. It’s been a few months now and I still have not received the bed I order. Purchased date 9/04/22. They never updated me until I called (mid October), then I was told it would be awhile before I would receive the bed. The guy advised me to get one that’s in stock so I can get it in a week or two. I did that and now I get an email saying the item is out of stock. It will be 2-3 weeks till it gets delivered. I decided to cancel my order since I need the bed by Thanksgiving. Instead of a true refund I get a store credit. Why would I want to buy anything from this place. They can’t seem to fulfill any orders. It takes months and months. Either I loose my money or spend it on an item from this company. I do not recommend buying anything from this company. Unless you are willing to wait months and do not plan to return anything. Update: As of November 9, 2022. My new delivery date for my purchase (Charm 2.0 bed) is January 5, 2023. Update: I received an email from Valyou furniture saying they cancelled my order and was not able to refund my credit card. I had to call my credit card company and filed a transaction dispute (filed on 11/16/22). My credit card credited the amount owe to my bank account while they investigated the dispute. There was no other way of getting a refund from Valyou furniture unless you pursue through your credit card company and put in a transaction dispute. What a hassle when all they needed to do was refund the money back to me since I never received the item. It was cancelled before it ever arrived their warehouse. The case was finally closed on 12/23/22. It took over a month for my credit card company to get a refund from Valyou furniture. This has been the worse company I have ever dealt with.

You will never receive your item! Been waiting 3 months and they keep telling us it’s being shipped. SCAM!

I second what all these reviews are saying, this is a scam and you’ll never get your furniture. I think the reviews on their website are fake because they all are claiming to have gotten their furniture in 3 weeks but we’ve been waiting 6 months for the exact same thing. DO NOT ORDER

If I could give them a zero I would, I ordered my Feathers Sectional and Ottoman and still have not received them (Order Date: June 4th, 2022). They are unwilling to cancel the order so I can go elsewhere. The latest update was that the order was "shipped" on October 6th and yesterday the shipping company shows the order as canceled as from the looks of it there wasn't anything to deliver in the first place. Each time I reach out it's a different excuse as to why there is a delay. Please cancel my order so that maybe someone else will eventually get theirs sooner. A refund to the original card payment is what I'm requesting and absolutely NO store credit.

Company refuses to issue a refund for items that were purchased in august and have not been delivered! THIS IS A SCAM! STAY AWAY FROM THIS BUSINESS. They claim to be issuing a refund, still haven’t done so. Look at all the other negative reviews with similar patterns of undelivered products and refusal to issue refund. This is what they do! Avoid them! They claim to be “working” on the refund but it’s been weeks. They claimed to be working on shipping my items and even created ghost shipment tickets but those went unfilled and/or were canceled after a month. When I first requested a refund, customer service hung up on me and simply stopped answering my calls and communicated via text only. When I reached out via email, it was always the same run-around. After weeks, they finally issued store credit when they led me to believe they would be issuing a refund in the original method of payment. Then they claimed that their policy was to only issue store credit. Then it was that their payment processor didn’t issue “refunds.” Then it was that they finally issued a refund but that the transaction failed. Do you see where we I’m getting with this? THIS IS A WELL-CHOREOGRAPHED, ORGANIZED SCAM!! Based on all the other review with similar experiences, this is NOT AN ISOLATED INCIDENT! This is a PATTERN. For all of you with similar instances, report them to the BBB. The only way we will get a refund is for this business to face real repercussions. I waited for months and always gave them the benefit of the doubt, but after reading all these other negative reviews, I’m done. This is thousands of dollars that they fraudulently received from us and now refuse to refund! UPDATE 11.14.22 — the company called me stating that they were working on a refund. They stated that the refund was issued on 10.20.22 (almost a month at the moment of this writing) and still no refund! There’s a link to their refund policy, which does note that only store credit will be issued, but the real concern is: how are they only giving store credit for items that they never delivered and that the customer waited 3 full months to receive but never did?! Essentially, they knew at the time of purchase that these items were unavailable, yet they provided a delivery date when they knew the delivery date would not be met. Further, instead of refunding the money like a well-intentioned business would when they realize the mistake, they continue — to this day — to give me the run-around pretending like they are going to issue a refund. I’ve never heard of another instance where a refund takes a full month to come through! I’ve spoken to my card company and they’ve assured me that no such transaction has been processed! The card company assisted me with placing a complaint for a chargeback. I strongly recommend all the other customers with similar issues (because there are more than a few) do the same thing! I know I’ll never see a refund from valyou, but I’m also confident that the credit card company will refund me the money for the goods I paid for that were never delivered! Also, you can file an official police report in LA county — which is where this company is registered. The only way we can hold fraudulent companies accountable is by speaking up and not backing down!

I have never regretted ordering from a company more than from Valyou. Reading some of the other reviews has been comforting in the sense that I'm not alone in some of the massive inconveniences I've encountered. The biggest scam here is they do not offer refunds. I was not aware of this when making my purchase, and made my decision based on an ETA of 10/31, which was then pushed out more than a month after I had already paid in full. Absolute and total scam. The representative said "I literally don't have a button to push to refund you - sorry." I even changed my entire order to one they had in stock and ready to ship. Just got a notification that there were "more shipping delays", and I have yet to receive a new delivery date. Absolutely ridiculous and unacceptable. Given how many people are being scammed by this company, I wonder if it's worth seeking legal action. I moved into a new house and am sick of sitting on the floor. They're stealing money from people and forcing them into purchasing their products. Who is running this place?? UPDATE 11/15 The couch was finally delivered. I wish I could say this was enough to redeem the whole experience, but it wasn’t. It’s a shame it took filing a claim with the BBB and also posting on my social media sharing about this company to get some bare minimum customer service, but alas. This is also the most uncomfortable couch I’ve ever sat on, which makes me sick that I still spent $1600 on it. I was so ready to be done with this company though, I didn’t pursue any sort of return. The escalation manager I dealt with was very nice, but all in all I still wouldn’t touch Valyou with a 10-ft pole.

DO NOT ORDER FROM THIS COMPANY!!!! I ordered the feathers sectional couch on August 13th with an estimated delivery date of 8/31. The couch did not ship until October 6th. This company is so unprofessional and run by scammers. They won’t inform you of any delays unless you reach out to them and you can only reach customer service via text. I still have yet to receive the couch as of 11/1/22. The couch is currently sitting at a delivery hub with Metropolitan Warehouse since 10/17. This delivery hub is only an hour away from my city! Metropolitan Warehouse advises that Valyou needs to release the couch in order for them deliver it. For some reason Valyou is refusing to release the couch. They are very vague on what exactly the hold up is when I contact them. Angel a rep with Valyou tells me there is a technical issue and I can expect a clear update within a week. A week goes by and no update. Nobody can provide a straight answer which gives off scammer vibes. Another Valyou rep by the name of RA tells me that there are shipping delays…my couch was already shipped! It just needs to be delivered. The delivery company literally has it! Avoid this company at all costs please! They are clearly doing something fraudulent. Update: I did speak with a representative and they proceeded to tell me that they could no longer fulfill the already shipped out order an hour away from me. They wouldn’t issue a refund and said I had to dispute the charge with my bank. SCAM COMPANY. AVOID THEM AT ALL COSTS!!!