Valyōu FurnitureReviews of valyoufurniture.com

Do not take the risk of purchasing from Valyou Furniture!!! From reviews I have found since my initial purchase, what happened to me is extremely common with this company. If you have already purchased from Valyou, and are getting the run around like me, check with your bank to find out how long you have to decline a charge, don't let the time pass or you may never get refunded from this shady company I purchased the solid wood sectional on Oct 4, 2022, and never received it. According to the tracking number from Metropolitan Warehouse and Delivery, my couch arrived at a delivery hub in California about a week after my purchase, then sat there for 2 weeks. I called the delivery company and they referred me to call Valyou to find out why it hadn't moved. Valyou didn't really give me any explanation, but it ended up supposedly moving that evening and a week later was at a delivery hub in Indianapolis, about 2 hours from the final destination. Then it sat at that hub warehouse for 6 weeks,no movement. I called valyou weekly to get updates and was given no real answers about what was going on. I called Metropolitan and they said Valyou had to release it for delivery, whatever that means. Then, last week, when I threatened to cancel my order, I received an email response stating that due to internal issues they had to cancel my order, and get this, I have to contact my bank and decline the charge. They won't even bother to just refund my money like a normal legit business would do. So, here I am, 2+ months after purchase, waiting for my bank to deal with them to get my money back. I should also note that I was lucky I was within my banks 75 day window for declining a charge, otherwise I'm sure I would never see my money again.

Wow, I had the exact same experience as a previous reviewer. Ordered items in August, delivery estimated for end of October. Credit card charged immediately. At the end of October they said sorry but not only was delivery delayed, but they wouldn't even know what the estimated delivery would be for 12 more weeks. Needless to say I cancelled the order and requested a refund. 5 weeks later I have not received so I contacted my credit card company to dispute it. Also, I did a review of this on their website which of course has not been published. Stay away from this company, they're horrible.

If I could give them 0 stars I would…I ordered a $3k couch on 4/17/22. On their website, they stated an estimated arrival of 8/10/22. I have had several correspondences with them, every time they push back an estimated delivery date that comes and goes with no further communication. They even changed their website so I could no longer log in to check the status of my order. They take forever to respond now and require you to leave a voicemail with no response.

If there is a way to do minus 5 stars I would. I have been dealing with them over a year to get my order and then a refund. This company is a scam, do not order from them. The quality of the furniture was terrible, my table was cracked and the 4 matched dining chairs didn't match. I have an email chain of over 50 emails and have had countless calls to their "customer service" with no results. Please do not order from them or you will waste a year of your life trying to get your money back.

Like everybody else in this thread, I ordered a feathers sectional in early September and watched as the estimated shipping day was pushed back four months. Now my order has disappeared from the email. I’ve contacted a lawyer to pursue legal action. They’ve been extremely cagey about issuing a refund and Valyou’s customer service has been awful. The shipping carrier has assured me that Valyou is responsible for the delay, so please don’t believe their excuse. Don’t order from this company

Valyou Furniture is the biggest scam with the worst customer service I have ever encountered! We've been waiting on a couch from them for MONTHS and everytime we've contacted them we've been reassured time and time again that it's on the way and just keeps getting delayed. We finally decided to change our order to the Loft sofa + ottoman so that we could get it sooner (since it was in stock and we were assured it would ship in 2-5 days and take no longer than 3 weeks to arrive at our house). That was over a month ago and our sofa still hasn't even shipped! I've been incredibly patient and understanding every step of this process but after doing more research, I now realize this is not a unique experience. Valyou furniture over promises and under-delivers. If you look at Google Reviews or Trust Pilot you will find that there is case after case of customers NEVER receiving their furniture from Valyou. Their return/refund policy is also the worst I've ever seen. They will ONLY refund you in store credit even if they don't have an item in stock or the item you receive is damaged, etc. In fact, they have offered to give me store credit multiple times now but refuse to refund my credit card for the delivery fee -- even though I've waited 3 months for a couch that may never come. Do not shop here. The good reviews they have are the lucky few who actually received their furniture, but the vast majority of people do not have that experience. They've been flagged multiple times by the Better Business Bureau because that's how big of a scam they are. Take your money literally anywhere else!

Ordered two things - over $1800 worth of furniture and I never got a delivery date or follow up for delivery after months. Then when I went to my Valyou account to attempt to look up my order - they deleted my account bc it no longer existed and the order no longer existed. No refund was provided either. This business is a scam. UPDATE: STILL A SCAM to Your Reply Valyōu Furniture The only reason why you DID NOT fulfill my ORIGINAL ORDER AFTER 3 MONTHS forcing me to investigate and set up an inquiry due to paying over $1000 for furniture without any updates. Almost a few weeks later after you say I am unable to cancel the order to get my money back on something that you failed to give any accurate delivery delay date on, just that "we will update you on the status", months later the it's still "pending". The only way I could get my money back was to open a dispute on the furniture that you failed to give any updates on deliver on after months. A gift card was issued for inconvenience the first time I chatted and called - initially which is why I waited the other two months. Eventually after I thought, maybe I'll give it another chance on something that shows it will ship asap. A week later after that order, I said let me check on the new order and couldn't find it. Why? Because my order no longer existed and my email account connected to that order was deleted. YOU DELETED THE ACCOUNT and decided to make that decision to delete my second order and account - without even notifying me as a customer as to why or what was happening. YOU ARE A SCAM.

Update 3/2/2023: their system don’t allow them to issue refunds which I find very suspicious so I submitted a dispute through my bank and Valyou accepted it. The bank issued the credit back to my account and I was able to buy from another store (that delivered within a week). Even though my issue wash solved, I still think it was a terrible experience. I ordered something on Oct 8, delivery date was Oct 31. I got nothing. On Nov 9 I contacted them again and they told me they will ship in 2 weeks. Nothing. I contacted them on Nov 29 to ask and now they say they will ship until Feb next year. I requested a cancellation and refund and they are not willing to do it, they only offer store credit