customer
communication and help
communication and help

Valon Mortgage is a mortgage service provider focused on making homeownership more flexible, transparent, and financially beneficial for you. Whether you’re purchasing a new property, refinancing your current mortgage, or looking to access cash from your home’s equity, Valon helps you secure competitive rates tailored to your goals.One of Valon’s biggest advantages is how it combines lending and servicing into one seamless experience. That means once you have a loan, you can easily manage everything in one place—from making payments to tracking your balance and understanding your options. You’re not left in the dark or dealing with multiple companies—everything is designed to be simple and easy to navigate.If you’re looking to refinance, Valon makes it straightforward to explore better rates or adjust your loan terms as your financial situation changes. You may be able to lower your monthly payment, pay off your loan faster, or tap into your home equity for major expenses like renovations or debt consolidation. Because Valon already services your loan, the process is faster and more convenient.Overall, Valon Mortgage is designed to give you more control, better rates, and a smoother path to making the most of your home investment—without the typical complexity of traditional mortgage providers.
Valon Mortgage (valon.com) has 260 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent

Investments & Wealth · Seal Beach, California
Excellent

Investments & Wealth · New York, New York
Excellent

Investments & Wealth · Conyers, Georgia
Excellent
260 approved reviews, newest moderated first
customer
communication and help
Linda R.
It was quick and easy.
Amanda R.
Customer Service could certainly improve. I, the customer, had to continuously reach out to my loan agent as well as the online portal to gather any and all updates that were taking place. It seems simple coordination and communication lacked in this scenario. Just a thought...
Emeline H.
Better and more frequent communication.
Charles R.
Valon sold my loan to Amerihome after I made 1 payment. The payment was made to Valon in March and Amerihome has yet to credit me for that payment. I've had many mortgages in the past but this has been the absolute worst experience by far. I don't understand why they would sell the loan after 1 payment and why they cannot help me getting this resolved with Amerihome
Response from Valon MortgageMay 14, 2026
Hi Charles - Thank you for your feedback. We would like to assist in any way possible. Kindly email [email protected] with additional details so we can address your concerns!
Dana
Their customer service is a joke. Each time you call all they can do is tell you to "email customer service." Why should I wait 3 days for an email response when I am literally talking to you now?? Then when you respond back to their email, you have to wait another few days for another response. So instead of giving me the information I need and solving the problem on a 30 minute phone call, i now have to wait a week emailing back and forth with no resolution.
customer
Nice UI that is easy to use
customer
I don't think you are transparent with people's escrow accounts. I feel like my money is missing
Response from Valon MortgageMay 13, 2026
Thank you for bringing this to our attention. We would be happy to assist you. For further assistance, please contact us at [email protected].