Richard J.
Too many hands in the process from…
Too many hands in the process from closing to getting checks to settle accounts as part of the cash out refinance. Valon is the front person, but the title companies and closing personnel who were an hour late to closing after we were told to be prompt. The checks for cash out refinancing were not sent in the time frame prescribed by Valon. I spent 3-4 hours on the phone with Valon and the MIS company who was supposed to overnight our checks and did not do it. Had I not called and inquired, I do not know when the checks would have been sent. When I talked to Valon, they said they had no control over the distribution of checks and that was MIS out of Ohio responsibility. I spent 5 days bird dogging this situation, yet, Valon collected hundreds of dollars from me for services they did not deliver in the time prescribed and is charging me interest on monies I did not receive on an upon agreed upon date. Valon said they had no control over MIS and distribution of funds, but to a simpleton like myself, why do I need to deal with you if you have no sayso in funds being distributed yet I will be paying you? What happens if I don't pay you in the agreed upon time? You charge me a late fee...What if I tell you then, the person who pays the bill for my mortgage is not associated with me and I have no control over the payment..... That would be ridiculous but that is exactly what Valon did to me and I got charged over $500 in interest on credit cards that were supposed to be paid, but rolled to the next credit cycle and got charged again. But Valon said their hands were tied....MIS said it was their fault, but who got screwed? ME! Valon? You kidding me? Read what happened and the recorded phone calls and the conference calls with Myself, Valon and MIS out of Ohio... Read what happened.....be honest... Would I recommend Valon? NO Because they do not have total control of the loan process and pass the buck to the customer, like me, who spent hours on the phone trying to figure this out. I would never do this again with a company that fronts itself as the be it all yet cannot give answers to simple questions....