Valon MortgageReviews of valon.com

Everyone is really helpful

I knew my mortgage bill was coming due but had misplaced the hardcopy (still haven’t found it) and knew it would be late by the time I found it, so I decided to sign up and make a payment online. I found the process straightforward and easy

Garbage. My tenants abandoned my property and failed to pay the rent the month they left and all the months they're supposed to be paying me rent under the contract. I explained this on the phone with someone from the mortgage assistance team and they told me to submit an application with my story. I qualified for assistance and was given a contact person to speak with when I called their number (no extension or anything, so getting to the person would take time but whatever). They told me to call to go over my options. I received a call one day but couldn't speak then, so I asked if we could schedule a call in advance since I'm always moving around. They said no, but they'll call me when I'm free so I gave them my availability for the week. Didn't receive a call the days/times I was free. In the meantime, they back and forth sending me emails about who my contact person would be; they couldn't keep me with one person and even changed back to the same person like 3 times. Eventually I took time away from work to call myself, and after I get to the right department, I ask for my contact person and they said this person wouldn't be able to help me because they don't even work in this department/area. I explain my situation to the lady I'm already on the phone with, and she offers me only one option that doesn't work for me. It was a take-it-or-leave-it type thing. I told them I'd call them back if I decided to move forward, but there was no assistance given at the end of the day. They expected me to miss a payment if I needed but somehow make more money to pay hundreds more than normal the following months. Sometime after that, I received an email stating I no longer qualify for assistance and risk foreclosure, before my grace period for the month I need to pay for even completed, and they had the nerve to include in the email to please call them for assistance and to discuss options. Seems so backwards to me. Hoping I can switch to another company in the near future because the least someone could do is actually work with me and do what they say they will.

Signing up online was easy

I spoke to someone about my loan. Didn't know it had gone up but when I found out I changed my payment and sent the missing payment. Your people can't apply it to my loan for whatever reason, math to hard I think.

it was just a good experience

Very accessible to communicate with

I had a great experience with Avalon for my equity loan. They walked me through each step and were great about communicating with me!