Chesney R.
Tracking & communication aren’t great
Tracking & communication aren’t great. I did advise I was going to dispute the charges & once I did that, I received my tracking. I received my pieces & they’re pretty but the nail bracelet was extremely difficult to open. After I finally got it opened, it keeps unclasping & falls off. I’d definitely recommend a new clasp for that bracelet. Probably won’t order again as they don’t look much like the real versions in real life. Not mad though, you get what you pay for & 6 bracelets for ~$50, well, I got what I paid for.
Response from Valerie MasonJun 25, 2026
Hi Chesney, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our tracking updates and communication did not meet your expectations. We also apologize for the issues you encountered with the nail bracelet clasp. We understand how frustrating it can be when a piece does not function as intended. We appreciate your honest comments regarding both the ordering experience and the products you received. Feedback like yours helps us identify areas where we can improve, and we are actively working to enhance our communication, tracking visibility, and product quality. If you are still experiencing issues with the bracelet clasp, please feel free to contact me directly at [email protected] with your order details. We would be happy to review the issue and see what resolution options may be available to assist you. Thank you again for giving us a try and for sharing your experience. We truly value your feedback and will use it to continue improving our service. Kind regards, Alvin Manager, Valerie Mason