David C.
Low quality, low integrity
We bought a dimmable ceiling light. The driver failed after a couple months. Vakkerlight instead on charging us $30 the replacement driver which took weeks to arrive. We hired an electrician to install it only to find out from him that Vakkerlight sent a non-dimmable driver. Again I emailed Vakkerlight's Customer Service Manager Miya Qiu. She again insisted that I pay $30 shipping for the dimmable driver. This company is not on the level.
Response from VakkerlightJun 4, 2025
Hello Thank you for sharing your experience with us. We apologize for the inconvenience you experienced when replacing your dimmable ceiling light power supply. After reviewing your case, we found that there was a miscommunication regarding the type of power supply sent, and we are very sorry that this caused you to incur additional charges. To resolve this issue, we are very happy to send you the correct dimmable power supply at no charge and waive shipping costs because we want to ensure that the product you receive will function exactly as expected. We understand the importance of resolving these issues quickly and effectively, and we are very sorry that we did not meet your expectations. We will do our best to correct this issue and ensure that your lighting equipment is functioning properly. If you have additional questions or need immediate assistance, please feel free to contact us. We are committed to providing you with the best service and sincerely appreciate your understanding and patience. Sincerely, Aylin Vakkerlight Team