VakkerlightReviews of vakkerlight.com

Response from VakkerlightJul 6, 2026

Dear Sue, Thank you for sharing your feedback, and please accept our most sincere apologies for the frustration caused by the missing paperwork and the technical file error you encountered online. This is certainly not the high-end experience we want for our custom lighting projects. Our senior resolutions team has immediately located your order and dispatched a priority email directly to your inbox. We have attached the complete, high-resolution digital installation blueprint, along with our official step-by-step video assembly tutorial (https://www.youtube.com/watch?v=ELjDCYLPHFU) to guide your installation crew seamlessly. Please kindly check your email and get your beautiful Macaron Ceiling Lamp perfectly displayed in your space. We look forward to resolving this for you smoothly! Best regards, Aletta Senior Customer Manager | Vakkerlight Team

Response from VakkerlightJul 6, 2026

Hi Alison, Thank you so much for taking the time to share your wonderful experience! Reading your review brought a massive smile to our entire team's faces today. We completely understand the initial hesitation when you see designer lighting that usually retails for $1,300 listed on our site for $300. That is precisely why we love doing what we do—by handling our manufacturing and shipping directly from our factory floor to your home, we can cut out middleman markups and deliver luxury aesthetics at a fraction of the cost. We were absolutely thrilled to read your kind words! We know how important peace of mind is, which is why we always try to provide real pre-shipment photos so our clients know exactly what high-quality craftsmanship is heading their way. Thank you for your patience with our 1-month international transit time; knowing that the final result was worth the wait means everything to us. It was an absolute pleasure assisting you, and we cannot wait to help light up your next project. Welcome to the Vakkerlight family! Warmest regards, Miya The Vakkerlight Management Team

Response from VakkerlightJul 6, 2026

Dear Michelle, Thank you for sharing your feedback with us. We sincerely appreciate your patience during the transit window, as this order was shipped via our economical Standard Sea Shipping option as selected at checkout, and we are glad to confirm it arrived safely within the promised promotional timeframe. Regarding the material texture, we would like to clarify that our product data section outlines "Imitation Horsehair" combined with a premium iron structure and white acrylic shade. This is engineered to replicate the aesthetic beautifully while ensuring optimal structural durability. However, we completely understand that the visual presentation may have led to a misunderstanding, and we take your feedback regarding our description clarity very seriously. A member of our senior management team has already reached out to you directly via email to present an amicable solution and make things right. Your satisfaction is our absolute priority, and we hope to resolve this with you swiftly. Best regards, Ling Customer Service Team

Response from VakkerlightJul 5, 2026

Dear Paul, Thank you so much for your 5-star review! We are thrilled to hear that your Flying Angel and Fable Outdoor lamps arrived safely and that our service has lived up to our promises. We hope these new fixtures bring a beautiful ambiance to your space in Philadelphia. If you ever need anything else for future lighting projects, please feel free to reach out to us anytime. Best regards, Aletta Vakkerlight Customer Service Team

Response from VakkerlightJul 5, 2026

Thank you so much for your kind words! We're so happy to hear that you love the light and had a good experience with our customer service. We truly appreciate your support! Best regards, Tammy Customer Service Team

Response from VakkerlightJul 5, 2026

Hi Theresa, Thank you so much for taking the time to leave us a review! We're really glad to hear that your light started working after the initial overnight charge and that our response was helpful. We also truly appreciate your patience with the shipping time, and we're so happy to know you're enjoying the light now. Thank you again for your kind words and support. It means a lot to us, and we hope you enjoy your new light for many years to come! Warmly, The Vakkerlight Team

Response from VakkerlightJul 4, 2026

Dear Keiren, Thank you so much for taking the time to leave a wonderful five-star review on Trustpilot for your Orbion black pendant light! We are delighted to hear that the light arrived in perfect condition, matched the description exactly, and met your expectations regarding price. Offering high-quality design at a reasonable price is exactly what we strive for. We also noted your feedback regarding the delivery time being slightly longer than expected. To keep our prices affordable, we use professional sea freight, which can sometimes lead to minor fluctuations in cross-border shipping times. We sincerely appreciate your patience and understanding! We hope these beautiful pendant lights create a charming atmosphere in your space! Please feel free to contact us anytime if you have further needs or require design inspiration. Thank you again for choosing Vakkerlight. Wishing you a wonderful week ahead! Best regards, Aletta Customer Service Team

Response from VakkerlightJul 4, 2026

Hi Amy, You are 100% right, and we want to offer our most sincere, unreserved apologies. There is absolutely nothing more frustrating than feeling like you are getting automated runarounds when trying to process a return. Experiencing a delay in human responses due to our international time-zone differences, while simultaneously receiving our system's automated product review requests, was completely unacceptable on our part. We take full responsibility for this operational friction. Please know that we never intended to delay your request. Our customer care team has personally stepped in to review your file. Because these heavy flower pendants are originally scheduled to be shipped back to our central factory in Asia (which incurs massive out-of-pocket freight costs for our customers), our team's main goal was to help you avoid that financial loss. We have just sent a follow-up email to your email to explore a customized, hassle-free layout alternative that would allow you to safely use these gorgeous lights without re-doing your drywall, repainting, or dealing with expensive international shipping. We are fully prepared to assist you with whatever path you choose. Please check your inbox (and spam folder) for our latest message so we can work together to resolve this for you perfectly! Warm regards, Miya Customer Service Team.