Vacation Wiser Reviews | Read Customer Reviews of vacationwiser.com

Vacation Wiser Reviews | Read Customer Reviews of vacationwiser.com

Vacation Wiser reviews

182 approved reviews, newest moderated first

customer
Oct 10, 2021
The communication is awful!
The communication is awful!! I have to email several times before I can get an answer from someone! Not to mention the package I picked and am paying for had extras included that aren’t showing up on my confirmation and I can’t even get a response to that!
Response from Vacation WiserOct 11, 2021
Thank you for your review. We appreciate all types of reviews, both good and bad. First, I apologize that we have not provided you with an excellent customer service experience. We strive to make all customers feel special and that clearly has not happened here. Second, what can I do to fix the situation? I will reach out to you in a separate email to see what can be done before you travel. Jeff Austin/General Manager
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Yolanda S.
Sep 29, 2021
Very satisfied
I love it ❤️, my vacation is going to be awesome 😎
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Michael R.
Sep 23, 2021
Excellent customer service from Mariem.
Excellent customer service from Mariem.
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Derrick
Sep 2, 2021
I have not taking my trip yet
I have not taking my trip yet. So I can’t give a full review until after my trip. But so far everything else to this point has been great!
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customer
Aug 14, 2021
I have been using Vacation wiser since…
I have been using Vacation wiser since 2017. everyone is very helpful, it is so easy and payments are very reasonable and makes it easy to have a great vacation without having to spend all your money upfront
Response from Vacation WiserAug 16, 2021
Thank you for your nice review. We welcome all reviews, both good and bad, but we especially like the good ones. I am glad you find our Travel Now Pay Later program to be an effective way to have a great trip without having to use a credit card or take money out of savings. Enjoy your trip!
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Rhonda W.
Aug 9, 2021
HouseKeeping did Unit 8D a DISSERVICE
The Unit looked exactly like the website UNTIL… Housekeeping did an awful job. Both bathroom floors were filthy with dirt and grit. The master bedroom had a bedspread that had visible stains all over it. I put this disgusting spread in the closet and went to Walmart for blankets for my family. The window seal in the master bedroom was filled with dust. The living room curtains had a cord across the top that wouldn’t allow the curtains to close properly. I wish I would have packed clothes pins so that the people from the beach could not look in. Oh and I really wish the email I received Day One for directives would have stated DO NOT LOCK THE DOOR KNOB. My family and I locked the door knob and got locked out of the Unit. I called the 800 number and I had to prove I had reserved this Unit because my name was not on the reservation. I had to search old emails to give them the travel agents name and number. This took 30 minutes and I had to wait another 30 minutes for a manager to allow my family entry. This happened within 2 hours of arrival. The trip was not a disaster. We had fun. Just wish it was cleaner and more towels, toilet paper and a trash bag was left in the closet for JUST IN CASE stuff.
Response from Vacation WiserAug 16, 2021
I am very sorry you were disappointed with the Vacation Home in which you stayed recently. The booking was made through Vacasa and we have always had excellent feedback from this company. I went back to look at recent reviews for this property and they have all been good to excellent. I know that housekeeping is a priority for Vacasa and it is upsetting to see they fell down on the job this time. I am glad you still managed to have a good time in Myrtle Beach.
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customer
Aug 1, 2021
Great service.
Great service.
Response from Vacation WiserAug 16, 2021
Thank you for your kind words. We welcome all reviews, both good and bad, but we really prefer to get good ones. I am glad we were able to provide you with a FUN and AFFORDABLE vacation.
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Michell F.
Jul 19, 2021
Was very pleased in my travel…
Was very pleased in my travel representative working with me and responding to the concerns that I had.
Response from Vacation WiserJul 19, 2021
Thank you Michell for taking the time to provide a review. We welcome all reviews, both good and bad, but we really like the good reviews. I am glad you were pleased with Maddi. I know she really cares about her customers trips. Have a great trip!
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