Shannon D.
Good experience.
Good experience.
Vacatia is the resort marketplace for vacationing families and friends. Our mission is to make family vacations better and to help family resorts thrive. We make it easy for guests to find and instantly book their perfect resort residence, combining the space of a home and the services of a hotel. Vacatia provides real-time rental listings, large photos, floor plans, and detailed resort information, supported by Vacatia Guest Care and multiple flexible payment options. We work with 600+ select professionally managed resorts and resort residence owners at leading hospitality, vacation ownership (timeshare), and premier independent resorts. Vacatia also partners with select brands to operate vacation ownership marketplaces. Vacatia is a member of the Family Travel Association and the American Resort Development Association (ARDA), which named Vacatia the winner of the "ACE Innovator Award: Industry Partner" category of the 2017 ARDA Awards. Vacatia is venture-backed company founded in 2013, and is headquartered in San Francisco Bay Area, CA.
Vacatia (vacatia.com) has 306 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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306 approved reviews, newest moderated first
Shannon D.
Good experience.
Shonta S.
We love the place, but you need better Wifi.
Tracy W.
Everything was so amazing
Lisa E.
When we got there there was nothing but smart A$$ people behind the desk The woman in front of us was treated so badly because she's never stayed there before. The woman on the desk just rolled her eyes and talk to her like she was in idiot. There was no parking and it rain and the back parking lot flood and no one bothered to put up a sign or anything that says parking lot may flood. One of the cars got flood and all the front desk could say,"Not my problem." I was not too impressed with the whole experience!!
Response from VacatiaJul 13, 2017
Lisa- We are very sorry to hear of your experience at the resort. We strive to handpick only the best resorts for family and friends vacations. Due to the seriousness of this situation, this has been brought to our executives attention and we will contact the resort's management, investigate, and take appropriate action, up to and including removing this resort from Vacatia. In the future, please contact Vacatia Guest Care while you are at the resort and we should be able to immediately assist! Thank you for visiting Vacatia and especially taking the time to share your feedback.
tameka
I was very pleased with booking with vacatia. Customer service answered all questions promptly through text. VERY PLEASED😁 I will be using this site again.
daren R.
So far I have no complaints I am very satisfied with the service. Hope for more location and resorts from you soon.
Eleuteria G.
Great service and help
Joshua A.
The rooms were great and wel furnished as long as you didn't need salt or pepper. The staff was even very friendly. However I had so many confrontations with dozens of unsupervised kids in the pools without any adults. Children and adults running and screaming and drinking in the parking lot till I security finally came and ran them inside. Even that didn't do any good for more than the one night and if security came around they would just be quiet till they left. There was one very large lady laying across the hood of a car and that car then drove her around the complex. There was another lady literally 50 feet from the entrance to the main building changing clothes wearing nothing but a tank top and no bottoms. My kids saw all this and there is very little you can do to explain that to kids. Like I said, the rooms were great and the staff was polite, but I would never expose my family to that environment again for our "family" vacation!