Ahmed A.
Customer support is terrible
Customer support is terrible. They refuse to issue refunds if you forget about your subscription's auto-renewal, even if it's within minutes and with unused credits. Other users share similar experiences below. Feels like a scam!
Response from UX PilotNov 4, 2025
Hi there, We truly appreciate your feedback, and we’ll review our policy based on your input. As stated in our terms, if you choose to cancel your subscription, you’ll still have full access to the service until the end of your current billing period. Due to the unique nature of our product, which grants immediate access to valuable information, data, and templates upon purchase, we unfortunately cannot offer refunds. Let us know if there is anything we can improve or fix for you. We would love to have you onboard with us, How about giving Uxpilot another chance? let us add some free credits to your account so we can start over again, we want to make things right for you. Thanks


