Moh. Saleh G.
Got scammed by UX Pilot !
It's been about a week that we made our payment (15$ per month) to buy premium subscription for our Product Design Team. But we have got not a single bit of premium feature yet. Our account is still on Free tier and we have got 0 tokens Support team is the weakest I've ever seen and the only method is by sending emails (Already sent 5 and only received 1 response) Overall, I don't recommend their services at all !
Response from UX PilotSep 9, 2025
Hey hi, generally this is not our usual practice as we aim to provide instant support on critical issues. Would you mind reaching out to us at [email protected] and including a reference to your previously reported ticket? I hope the issue has already been resolved, but if not, please let us know and we’ll make sure to take all the appropriate actions including reimbursements if needed.


