United Wholesale MortgageReviews of uwm.com

I am filing this complaint to warn other consumers about the serious issues I have experienced with United Wholesale Mortgage (UWM). My mortgage forbearance has been handled with repeated mistakes, privacy concerns, and conduct that appears to violate both federal and Texas debt‑collection laws. Throughout my hardship forbearance, UWM representatives have given inconsistent information, failed to follow required CFPB servicing rules, and continued to call me daily even though my account was in an approved assistance status. Under federal law, borrowers in forbearance are not to be treated as delinquent, and collection calls are not permitted. Under Texas Finance Code §392, repeated daily calls are considered harassment. Despite this, UWM continued contacting me as if I were behind on payments, ignoring the protections that apply during a hardship forbearance. Their customer support says one thing, then does the opposite. The lack of compliance, transparency, and respect for consumer rights has been alarming. Based on my experience, I strongly urge consumers to be cautious when dealing with UWM. Their practices during my forbearance have been inefficient, misleading, and in my view, unlawful.

Spent over 100 days in underwriting to have them decline my loan. Also Lend a Loan was the broker. I went through New Rez my current mortgage holder for the refinance and was closed in about 30 days. United wholesale mortgage is terrible and I'm glad I didn't get stuck with them. Just read the other reviews.

They bungled my paperwork when I refinanced into their company. They didn't have a W-9 for me on file (A government document that just has my SSID, and a signature). They have my social on file, but because this document was missing they locked my account. They couldn't accept it via email, whatever. So I had to mail in the document. it's been over a year since I've had access to my account. My escrow changed and I can't see my own account. THEY'VE HAD MY SUBMITTED PAPERWORK FOR 21 DAYS AND THEY STILL HAVE NOT PROCESSED IT. I'm talking, they have received it and it's sitting on someone's desk, somehow they know they have my paperwork, but they can't unlock my account. I want to leave this company so bad. Don't get me wrong, the people on the phone are nice, it's not their fault. 10/10 phone people are just doing their job. The organization itself is worthless.

Third attemp to write a review that trustpilot site won't delete or hide because trustpilot cares so much about the truth. In short, go with UWM at your own risk. Let's see if trustpilot will allow this one.

Extremely hard since they moved to bilt. Can't see a single document. Looks like some high school graduate built that website. Paid off PMI and they continue collecting pmi payments for 3 months until i called and have them removed. They didn't send any letter about escrow for 6 months and boom my mortgage payment increase 750 a month. Horrible. Can't wait to refinance and choose the different mortgage company.

Was with UWM for almost 3 years never late never missed a payment. They moved to BILT no payment information in there no scheduled deductions my UWM login showed no information. Refinanced with another lender and UWM STILL deducted the mortgage even after the loan was paid in full. Now I been calling for a month for my refund. First check was mailed July 2nd never came promised calls back never happened a manager said he would request stop check to refund direct deposit now that manager no longer with the company LIE! Now the check was mailed July 24th but I thought it was mailed on the 2nd??? Can't give me tracking# or even tell me the check#! A manager will call me tomorrow another LIE! Been told that before company is fraud and a joke no accountability no customer service just playing a bunch of games! Like im stupid

UWM transferred our mortgage servicing to a third party but still own it (I Think...loan number has changed and I can't talk to anyone but they say they still own it...their automated system just sends me to BILT). BILT is the third party. BILT uses two other third parties (4th and 5th). They use Method Financial to pull all of your credit information to try to make you sign up for lousy reward program crap and to sell/share your info with 6th, 7th, 8th...etc companies to market and sell to you; and they use PLAID (the same PLAID that had to settle a 58 million dollar class action lawsuit in 2022 and had a data breach in April of this year) if you want to use your checking account to make your mortgage payment. The Bilt website had all of my credit cards on their site in my "wallet" the first time I logged in. Who knows how many companies now have info I never wanted to share due to UWM. I DONT NEED ANOTHER REWARDS PROGRAM. All I want to do is manage my mortgage. How did UWM think this was a good idea. SO FRUSTRATED. I HIGHLY RECOMMEND NOT USING UWM UNLESS YOU HAVE TOO. To bad, I really liked my mortgage broker.

I am a 100% Disabled veteran and exempt from all property taxes. I have provided all the state, county and township exemption paperwork showing I do not pay taxes. I received a notice that they were raising my monthly payment by $700.00 per month to cover taxes. I sent copies of all documents again, called talked to customer service and all I get is “Well the Computer Says we have to change your payment” Totally unprofessional and a scam company. I hate that my mortgage broker Koorman Mortgage Broker in Plymouth Michigan uses this company. Plus, Koorman has been no help either. I WOULD SAY NEVER USE THIS UWM OR ANY OTHER COMPANY ASSOCIATED WITH THEM.