United Wholesale MortgageReviews of uwm.com

We at Anytime Mottgage, Inv have the best experience with UWM. From submission of a loan to closing and after closing none of my clients have any problems to set up their automated payment .

Terrible customer service and management—they canceled my auto-payment and now I have to pay the payments by check or cashier check. It's funny. My loan has a low rate due to the Covid 19 rates, and it seems they are trying to make me stop payment and they can get back whole money, possibly to cause issues for me. I do not recommend them. They will make more hard time for customer.

The representative we worked with was very good. She expedited our paperwork so that we could close in a timely fashion. The only thing that we felt could have been better was the inability? To make a name change before filing. The middle initial was incorrect and we requested it be changed. Did not get done and we closed anyway.

Having changed my account details on March 16th, 2023 for my ‘Budget Draft’ payment, there was an issue with my document, March 27th this was clarified and corrected and a payment was made. At this time, I was assured my payments were up to date and the next payment would occur on schedule. April 14th, 2023 I call as my payment was not pulled as expected. I was told it would take a few days for the withdrawal to be seen in my personal account and that all details were fine and correct. April 24th, 2023 I call again, asking why my mortgage payments have not been pulled from my account for the month of April. Again, I am reassured and I am confidently told that my account and payments are up to date and the payment will pull on Friday, the 28th of April. Which, by the way, did not happen. I did however receive a voicemail on the 27th asking me to call UWM. It turns out, I was not up to date with payments, surprise!! When a customer calls multiple times in one month to ask why their payment is not being pulled for their mortgage, should this not create some concern with your staff and perhaps create an investigation as to why? UWM should be responsible for my mortgage payment for the month in which they repeatedly told me I was up to date. Some of us need to plan and budget.

Been working with UWM for over 15 years as a wholesale loan originator. I have always had an excellent experience with quick underwriting and quick loan funding. Their great rates, programs, and service are why I have used them for many years.

UWM is a wholesale lender helping mortgage broker like (Ferrari Lending) to offer fast service and lower rates to borrowers.