US Wall DecorShop designer wallpaper and fun decor for any room. We are a family owned business where customer service and quality products are #1.
US Wall Decor (uswalldecor.com) has 22 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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mandy P.
It's been two weeks and still have not had my order shipped, I reached out after a week and told them I had a deadline and inquired when my order would ship. They told me 1-3 days. It's now 5 days later and my order hasn't shipped yet. When j emailed and asked they said it would ship July 9th making it 8 days not 1-3nand wayyyyyyy past the promised expected arrival date when I ordered and my deadline.
ASH
Order placed on 6/13/25 and confirmation received, but order has not shipped. I reached out via the contact form and have not received a response. I see in comments here that they say they have a telephone number in their FAQs, but their FAQ document indicates that they are not supporting that telephone number at this time. So they have my money and I have no wallpaper or any indication of when I might receive wallpaper.
Response from US Wall DecorJun 24, 2025
Thanks for your review. We replied to your email from Saturday to let you know the wallpaper was on backorder, and we also submitted a cancellation request for your order as you asked. It's unclear why your review mentions we didn't respond—please double-check your email. If you don't see a reply in your inbox, it may have ended up in your spam or junk folder.
jamaireyahoo.com
I ordered the wallpaper and there was delay in the installers being able to hang the paper. Unfortunately, too many rolls were ordered, and I am unable to return the 2 expensive and unopened rolls. The window to return is 30 days and I am at day 44.
Response from US Wall DecorJun 20, 2025
Thanks for your note, and I'm sorry to hear about the delay with your installer. We understand how easy it is for the return window to pass in situations like this. Even though you're past the 30-day window, we'd be happy to make an exception and accept the return for the two unopened rolls. Let us know and we can email you the return instructions.
Jarrett & Tana H.
I had a very disappointing experience with this company’s customer service. I was charged for 2nd Day Air shipping, but my package didn’t arrive until five days later. Despite multiple attempts to reach out for clarification and support, I received no helpful response or resolution. Frustrated, I ended up ordering the same item through Wayfair—which ships from the exact same supplier—at a better price and with more reliable service. I won’t be ordering from this company again and cannot recommend them based on my experience.
Response from US Wall DecorMay 12, 2025
We’re sorry to hear you were disappointed with your experience. We did respond to your email and want to clarify that your order did ship via UPS 2nd Day Air as requested. You placed the order on Thursday, and it was delivered on Monday—which aligns with how UPS 2nd Day Air operates, as the service counts only business days and does not include weekends. We understand that UPS shipping timelines can sometimes be confusing. We appreciate your feedback.
Daniel P.
I ordered seven rolls of wallpaper but received only six. The business lacks a contact phone number, and my attempts to reach customer support via email were unsuccessful. My only recourse now is to dispute the charge with my credit card. I advise against engaging with any company that does not provide a direct phone contact, as their customer service is inadequate.
Response from US Wall DecorMay 7, 2025
Edit: We have emailed you several times. We do have a phone number, it's in our FAQ section, but as noted phone support is not available at this moment. We have already sent a request to the vendor to send your missing roll. Please use a different email address if you are not getting our responses. Hello, I see we already replied to your email inquiry yesterday. I'll paste it here too, please check your spam or junk folders: "Thank you for reaching out. I understand you’re missing a roll. Could you let me know if the box was opened or damaged upon arrival? If so, did you happen to take any photos? I’ll need to get in touch with our vendor to confirm if a roll was missed and arrange for a replacement. Thank you for your patience."
Roger G.
Horrible at communication. They refuse to allow you to call them and they take days to respond to their online form if they do at all
Response from US Wall DecorMar 31, 2025
Hi Roger, Thank you for your review. I did take a look and can confirm that we've responded to all of your emails that updated you on the delay from the manufacturer, which was due to a warehouse repair on their end. As for your comments, we do have a business phone number, but as noted, all customer support is currently handled online. We also note that support responses can take 1–3 business days, as we're a small team and reply to messages in the order they're received. That said, I'm happy to share that your order has now shipped—you should have received an email with the tracking details. Thanks again for your patience and support!
Debbie W.
Ordered 120 dollars worth of merchandise. Was charged 34 dollars to return it. Don't buy from this company if you think you might need to return anything!
Response from US Wall DecorMar 17, 2025
Thank you for your feedback. We're sorry to hear you were unhappy with the return costs. Like all wallpaper retailers, we do have a restocking fee and require customers to cover return shipping, as noted in our return policy. This helps us keep prices competitive while ensuring a smooth return process. We always recommend ordering samples first to ensure the product meets expectations before placing a full order. If there's anything we can do to assist you further, please let us know.
kim L.
Like I said I have gotten 0 emails from you. The address is correct and I ck all the junk, spam! Now was that so hard to tell me on here it was backordered?? The emails must be going to someone else!
Response from US Wall DecorJan 31, 2025
Hi Kim, Thanks for reaching out! We've responded to your emails multiple times (about six replies so far). If you haven't seen our replies, please check your spam or junk folder—they may have ended up there. Updated response: Hi Kim, we've responded to your emails multiple times. I'll respond again; the wallpaper is currently on backorder and is expected to ship in approximately 5 business days. Please check your spam or junk folders and ensure your email address is correct when submitting our contact forms.
