US Solar SupplierReviews of ussolarsupplier.com

We are homeowners doing a DIY solar installation. One of us has certifications in solar installation. We need engineer-stamped plans in order to obtain solar permits from our local jurisdiction, so we reached out to US Solar Supplier. Their website says they offer a variety of tiers of design services for both DIY and professional installers, including engineer-stamped permit plans. During the initial consultation, we met with Dylan who was fairly new to US Solar Supplier. He was friendly and did not indicate any barriers to creating permit-ready stamped plans. 5 minutes into the meeting, a more experienced designer, Dave, joined the meeting and was immediately hostile. He said that they don't provide plans for DIY installers, quoting an assumption that most people get their equipment off Facebook Marketplace. He said that unless we buy all the equipment from them, they won't work with us. Their website does not say that you have to buy the equipment from them in order to use the design services. Besides, we have bought solar supplies from them for this and other projects. He claimed that we hadn't bought anything from them because he couldn't find an order associated with the email address I used for the Zoom meeting. This is a ridiculous claim, because we have a different email address for the Zoom meeting than we use for online orders, and we have a different mailing address than the property address (and have purchased items for them for our prior solar project at a different residential address). Unfortunately, US Solar Supplier has lost our business forever. We have three properties that need solar installations, and if this service had worked out well we would have used them for all our projects. But instead, their confrontational and elitist attitude will make us return to our local solar supplier instead.

Lied about shipment in 3 different ways. Opened a dispute on paypal due to lack of communication and miscommunication the entire time. Now I sit with no replies waiting for paypal to refund me. Stay very far away from this scam of a company.

I bought a EG4 V1 mini split 24K from this US Solar Company in Jan. 2026. Installed in March, the Plug N Cool 1/2" connector had broken in June. Sent emails to them twice for instructions how and who to claim of warranty, there is no reply back until now August 9, 2026. Update of reviews after a month. First, US Solar Supplier and all businesses only like to reply on Internet For Bad Reviews. We will do what they like. For EG4, I sent and email to them on July 27 with all photos and proofs of purchase and two repair invoices of over $1200 . 5 emails total back and forth to them from Aug. 14 to 20, they ask for the proofs of issue again with a corrupted email format. I tried to read and , again, sent them all the same from previous email. Appeared is my response email also corrupted as their email. Since Aug. 20 until now, Sep. 6, no response from them. May be their business run by regular gasoline so they are very slow. I wrote this reviews not because to want my warranty or more than $ 1200 repair bills back for $2000 unit cost. I believe I won't have any back from any who at all. I just want to recommend all people that we should stay away from all business "Promise " warranties and look at the warranties as their own trash to put on their business accidentally and the conclusions are The United States business now a day is not trusted and honest as last 30 years, now businesses are all lies and running around the fences until consumers exhausted and quit their claims. Later on, we will have to deal with AI by Bad Business worse.

This company uses deceptive bait-and-switch pricing tactics.They advertise individual solar panels for only $99.00.Then they add a mandatory $559.00 shipping fee.This fee does not reflect legitimate freight shipping costs.It is an unadvertised markup on the product.I confronted Sales Director Andrew Kurtz about this.He stated they will not give product away.This admission proves the low price is fake.They hide real product costs inside delivery fees.Avoid this business to protect your money. Under federal guidelines, businesses are prohibited from utilizing bait-and-switch pricing or obscuring total costs. According to the FTC Deceptive Fees Guidance, any excluded shipping charges must reasonably reflect the business's actual costs to transport the physical goods. Tacking on a mandatory $559.00 shipping fee onto a $99.00 item to hide the product's true markup is an unfair and deceptive practice.

Very limited product info online for what I ordered, and they were unable to provide further info over the phone. Received a non usable product due to dimensions and despite this being a simple battery cable, they have a zero returns policy. Awful company, go somewhere else.

Almost 2 months to receive order that said product was in stock... Also currently waiting on a small order of junction boxes and haven't gotten any updates or a response to my inquiry. Poor communication. Poor shipping times. Not interested in buying from this business unless forced to do so.

was told everything i was ordering was instock when i placed my $18000 perches got $2000 of the parts within 2 weeks the 2nd shipment came damaged rejected it took a week and half to reship got lost the rest waited over a month was told it would ship today or the next for 3 weeks just kept creating new shipment data then took 11 days to get $15800 refund back

Can’t trust these guys. Sold me a solar inverter based on their poor recommendations to only find out months later that it was the wrong one. It was worthless. Tried resolving the issue with them, however they kept coming up with a one sided resolution. Conveniently their side. Don’t make my mistake,Make sure before purchasing from these guys you check real reviews.. BBB! Super poor ratings