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USSelfStorage.com (usselfstorage.com) has 754 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingShipping & Logistics · Tampa, Florida
Excellent
Shipping & Logistics · Tallahassee, Florida
Excellent
Shipping & Logistics · Davie, Florida
Excellent
Shipping & Logistics · Boynton Beach, Florida
Excellent
754 approved reviews, newest moderated first
Andrew
When I finally found a location they had no weekend hours. I am sorry but I work M-F. I reserved a unit but I have to cancel because I found someone that was available on Sunday to take care of a customer.
Capt Z.
When you arrive at the site, after reserving a space online, your going be bombarded with extra fees! They make you purchase a special lock, which you have no use for after the lease. They will try to charge for insurance, $11 monthly if you claim your property is under $1000, however you can refuse or use your own. There's an administration fee of $24 for which was also our monthly rental rate so I'm not sure if that's a coincidence or not. It is very secure, clean and friendly staff. The rate was better than 80% of other storage facilities even after factoring the additional fees. I'm just not a fan of their sneaky sales tactics one you arrive and that's a no-no for this retired business owner. Trust is worth 2 points in my seldom reviews. Note: When we were told about the additional fees, we started walking out the door and then we were told we could refuse the costly insurance or use our own. The lock should be an option not a requirement. Bring your own or use theirs, which it is a very good lock though.
Janet
It was so easy...and the first month free!!!! Couldn't be happier.
Shanna
Excellent customer service and very nice and clean facilities. I actually enjoyed the experience with this company
CJ
Very friendly and helpful. I had a bit of an emergency and the staff went above and beyond to accommodate my needs.
customer
Would prefer to make reservation with the lengthy time within 30 days not just 1 week in length.
Pedro
NO GOOD SERVICE NO GOOD MANAGEMENT
Maria
Very clean and young man who helped was very nice and knowledgeable. Good experience