US Parts CenterReviews of uspartscenter.com

Totally wrong part sent. Ordered a punp seal, received a head rest pillow.

Have not even received the order yet but the customer service has been very bad. I placed the order and did not receive an order confirmation. Two days later I receive this review email. Today, I contact customer service to inquire why I had not received any status of my order, but instead, I get a rude customer service rep tell me that the order and shipment confirmations were sent automatically. Well, I told her that I received only 1 of the 3 that she said were sent, and that I had checked spam. She said "I am not going to argue with you, that is how the system works", then leaves the chat. Two minutes later, I get 6 order shipment confirmation emails and 20 order confirmations in my mailbox.

They answered all my questions quickly, even on Saturday and Sunday. They sent me the correct pump based on a picture I sent them. Pump was delivered a couple days after my order and works great. Will definitely use US Parts in the future.

I bought a spa heater. The price was good, however, customer service was poor. Confirmation of purchase email did not include estimated delivery date so I emailed requesting date. I did not receive a response. I then requested date by chat and was told that my order was on back order for over a month. The next day I phoned to cancel order and was told that there was no reason for back order because they had 27 of the heaters I ordered in stock. I received an email the following day that my order had been filled and was being shipped. I received my order 6 days later. It seems as though the left hand doesn't know what the right is doing.

Don't pay for 2 day fed ex,it will be 3 days so just pay for 3 day select

After I placed my order and paid for it, it took an act of Congress to finally get it. After a week, I sent an email, asking for an update. hearing nothing, I sent a second email, still nothing. On Monday, I called, spoke to a rude guy who informed me he only saw one email from me and there were 62 ahead of me. I tried to be civil to him, I wanted my parts. He said my order would ship that day and would be coming out of FL, and I should have it by the end of the week. End of week comes and goes, no order. On the next Monday, I sent another email, asking for a tracking number. Later in the day, I got an email with a tracking number and a msg stating a label had been created. So the guy just flat out lied to me. Finally got it today. I don’t think it would have shipped at all, had I not been persistent. This is my first and last time ordering anything from this company.

the part i needed in less than a week

Great service!!!!!