If you wish to cancel your application or request a refund, please email [email protected] — do not post a request on Trustpilot.Trustpilot is intended for sharing feedback about your website experience, not for handling cancellations, refunds, or support cases. Please do not include order numbers, payment details, or personal information in public reviews. Doing so may expose sensitive data, delay your refund or cancellation, and could violate credit card policies. To expedite refunds, cancellations, or the deletion of personal data, always contact [email protected] directly. U.S. Immigration Support is a private travel assistance agency specializing in Electronic Travel Authorizations for the United States. We make the application process simple, secure, and stress-free through professional review and personalized support from our team of travel experts. We welcome genuine feedback about your website experience and continuously strive to improve our service.
U.S. Immigration Support (usimmigrationsupport.com) has 219 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
Also known as
usimmigrationsupport.com
Website
usimmigrationsupport.com
Category
Travel Agencies
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 37% of reviews.
Latest
Most recent review: June 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
A applied for my UK eta through this website and everything was easy and simple. I received my travel authorization in my email address in less that 4 hours.
Response from U.S. Immigration SupportFeb 15, 2026
Thank you for sharing your experience! We're so glad to hear that the process felt easy and straightforward for you. It’s wonderful that your UK ETA arrived in less than four hours, that’s exactly the kind of smooth service we aim to provide. We truly appreciate your trust in us and wish you an amazing trip ahead! Safe travels! 😊✈️
CG
Cyrill G.
Quick and easy process
Quick and easy process. And result came quickly. Top job, thanks!
Response from U.S. Immigration SupportFeb 6, 2026
Thank you so much for your feedback! We are glad to hear the process was quick and easy, and that you got fast results. We really appreciate your kind words! 😊✈️
GV
Glenda Valencia S.
Muchas gracias tenía muchas dudas
Muchas gracias tenía muchas dudas
Pero el seguimiento fue excepcional
Y mi respuesta llegó rápido quedo eternamente agradecida éxitos.
Response from U.S. Immigration SupportFeb 3, 2026
Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que pudimos cumplir con sus expectativas y que nuestro equipo de atención al cliente pudo ayudarle de manera eficiente con todas sus dudas y con su autorización de viaje.
Agradecemos sinceramente sus amables palabras sobre nuestro seguimiento y rapidez de respuesta. Comentarios como el suyo nos motivan a seguir brindando un servicio de calidad.
Si en el futuro necesita asistencia nuevamente, estaremos encantados de ayudarle.
¡Le deseamos un excelente viaje y mucho éxito! ✈️😊
EF
Emese F.
Gyorsan intézték az ügyet
Gyorsan intézték az ügyet, bár egy kicsit drága volt.
Response from U.S. Immigration SupportJan 24, 2026
Köszönjük a visszajelzését! Örülünk, hogy az ügyét gyorsan intéztük. Célunk a gyors és megbízható ügyintézés, és nagyon köszönjük, hogy minket választott.
RE
Raimonds E.
Service help me a lot!
Thanks for quick service at the time when i have problem with pasport number! You give me a new visa just in 1,30h after I apply new application! 🙏🙌
Response from U.S. Immigration SupportJan 21, 2026
Thank you so much for your kind review! We are glad we could help fix your passport issue and get your new visa sorted in just 1.5 hours.
Fast and reliable service is really important to us, and it is wonderful to hear that our team made the process easy for you. We look forward to helping you with your future travel plans! ✈️😊
DL
Daniel Ledo O.
Great support received from border team
Border process was done quickly and easily.
Response from U.S. Immigration SupportDec 22, 2025
Thank you so much for your kind words! We’re so glad to hear that the border process was quick and easy for you. Our team always strives to make the experience as smooth and stress-free as possible, so it’s wonderful to know we succeeded.
Wishing you safe travels, and we look forward to assisting you again in the future! ✈️😊
EL
Eileen L.
Leider ein viel zu hoher Preis
Nachdem der Antrag abgeschlossen war, habe ich diesen hohen Preis entdeckt. Ich möchte von meinem Widerrufsrecht Gebrauch machen und den Antrag stornieren. E-Mail ist schon raus.
Das positive war, dass ich innerhalb von wenigen Minuten nach meiner E-Mail auch direkt eine Antwort erhalten habe. Meine Kreditkarte wurde nicht belastet und ich konnte von meinem Widerrufsrecht Gebrauch machen.
Response from U.S. Immigration SupportDec 22, 2025
Es tut uns leid zu hören, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat, und wir verstehen, wie beunruhigend es sein kann, eine Belastung festzustellen, mit der Sie nicht gerechnet haben.
Wir möchten klarstellen, dass wir ein legitimes privates Reiseassistenzunternehmen sind, das Kunden bei der Beantragung reisebezogener Dokumente unterstützt. Wir sind keine staatliche Website. Dies wird auf unserer Website durch entsprechende Hinweise (Disclaimers) deutlich gemacht, in denen die Art unserer Dienstleistungen sowie die anfallenden Bearbeitungsgebühren erläutert werden. Dennoch bedauern wir, falls diese Informationen während Ihres Antragsprozesses nicht ausreichend klar waren.
Wir respektieren das Widerrufsrecht unserer Kunden sowie unsere Rückerstattungsrichtlinien in vollem Umfang und helfen Ihnen gerne weiter, indem wir Ihre Anfrage prüfen. Allerdings konnten wir anhand der in Ihrer Bewertung enthaltenen Informationen keine Bestellung in unserem System finden. Um uns zu ermöglichen, dieses Anliegen so schnell wie möglich zu klären, bitten wir Sie freundlich, sich direkt an unseren Kundenservice zu wenden und Ihren vollständigen Namen, Ihre E-Mail-Adresse sowie Ihre Bestellnummer anzugeben.
Vielen Dank, dass Sie uns die Gelegenheit geben, dieses Anliegen zu klären. Wir freuen uns darauf, bald von Ihnen zu hören und Ihnen weiterzuhelfen.
RP
Rebecca P.
Scam
Almost a week later, still no visa, tried to cancel when I realized this was a scam that charges almost 5x too much than the normal process. Requested refund, rejected on the basis that process was already in progress, yet no visa to share? Unacceptable.
Response from U.S. Immigration SupportDec 17, 2025
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must feel.
We would like to clarify that we take pride in addressing our customers’ concerns promptly and in honoring our stated processing times. At this time, however, we have been unable to locate an order under the name provided in your review, which prevents us from reviewing your case in detail.
Please be assured that we are more than willing to look into this matter and determine what may be causing the delay. If you have already contacted our customer support team, they will be in touch with you shortly. If not, we kindly ask that you reach out to us by email and include the full name on the order, the email address used during the application, and the order number, if available. This will allow us to assist you as quickly and accurately as possible.
We look forward to hearing from you and the opportunity to resolve this matter.
