Duncan B.
Just got conned
Just got conned, website looked the same as the US website so didn't realise - this type of fraud needs to be stopped

If you wish to cancel your application or request a refund, please email [email protected] — do not post a request on Trustpilot.Trustpilot is intended for sharing feedback about your website experience, not for handling cancellations, refunds, or support cases. Please do not include order numbers, payment details, or personal information in public reviews. Doing so may expose sensitive data, delay your refund or cancellation, and could violate credit card policies. To expedite refunds, cancellations, or the deletion of personal data, always contact [email protected] directly. U.S. Immigration Support is a private travel assistance agency specializing in Electronic Travel Authorizations for the United States. We make the application process simple, secure, and stress-free through professional review and personalized support from our team of travel experts. We welcome genuine feedback about your website experience and continuously strive to improve our service.
U.S. Immigration Support (usimmigrationsupport.com) has 219 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Duncan B.
Just got conned, website looked the same as the US website so didn't realise - this type of fraud needs to be stopped
Conny A.
Mir wurde von erfahrenen USA Reisenden geraten, auf die Seite „u.s. Department of Homeland Security" zu gehen um dort den ESTA-Antrag sicher auszufüllen. Gesagt, getan und bin nun 129€ ärmer. War doch nicht die richtige Seite. Kein Hinweis auf einen Drittanbieter und den Preis erhielt ich erst, als die Mail mit der Bestätigung kam.
Response from U.S. Immigration SupportJul 15, 2025
Wir bestätigen Ihnen, dass für Ihre Bestellung bereits eine Rückerstattung erfolgt ist. Bei weiteren Fragen oder für weitere Unterstützung steht Ihnen unser Kundenservice gerne zur Verfügung. Ihre Zufriedenheit ist uns wichtig und wir bemühen uns, offene Fragen schnellstmöglich zu klären. Wir freuen uns über die Möglichkeit, Ihre Anliegen zu bearbeiten, und setzen alles daran, Ihre Kundenzufriedenheit zu 100 % zu gewährleisten.
Alexis N.
This website is a fraud! DO NOT engage with this website. We have just submitted a request for a full refund to their "customer support" and will be taking legal steps with the french authorities.
Vicky H.
Would give zero stars if I could. Absolute scam. No doubt you’ll be reading this AFTER you’ve fallen for it. Get straight on to them and ask them for a refund of the processing charge ($118). I did receive a genuine ESTA, but I have also just had an email that they are refunding the processing charge - and I should think so too. So angry that they prey on people like this!!
Response from U.S. Immigration SupportJul 13, 2025
We appreciate your feedback. We’re sorry to hear about your initial frustration, but we’re glad to know you received a valid ESTA and that your refund request was promptly handled. Customer satisfaction is our top priority, and we strive to provide clear information throughout our website. We include disclaimers and pricing details to ensure transparency and to make it clear that we are a private company, independent from any government authority.
Mercedes
They almost got me! It was only when I went to pay the total and saw it was $139 rather than $21 that I realised this was not the official ESTA website. No idea if it actually is legit and they just overcharge, or not. Feel slightly anxious as had completed all my personal details including passport number. Cannot believe it ranks at the top of Google.
Jane W.
Scammed! It appeared to be the official website. Then charged $139 instead of $21. The website was clearly pretending to be something it wasn't, which seems like fraud to me! I will be following up with my bank and with the company. Really very unimpressed!
Fredrik D.
A scam! Very similar to the official web page. It wasn't until i came to the fee (which should be $21) that i realized it was the wrong page. They tried to charge $139! Beware!!!!
Mathias H.
Genauso reingefallen, allerdings mit der schnellen Reaktion und Mail mit Rücktritt und Kündigung des Service wurde auch nichts abgebucht!