Wheelhouse SoftwareReviews of usewheelhouse.com

We are a property management company managing nearly 20 short-let properties, and our experience with Wheelhouse has been extremely disappointing. The software has caused significant losses in revenue due to its inaccurate pricing recommendations. It consistently undervalues our properties, which not only impacts our revenue but also undermines the value of the services we provide to our clients. Despite the promise of dynamic and optimised pricing, the software often seemed disconnected from real market trends and failed to adjust prices appropriately. This led to missed opportunities and underperforming listings. On top of that, the constant issues and lack of reliable support made the whole experience frustrating. Overall, I fail to see the point of using Wheelhouse. It created more problems than it solved and ultimately cost us time, money, and trust. I would not recommend this software to anyone serious about maximising revenue in the short-let market.

Total scam. Cold calls at all hours of the day. Will not take no for an answer. Even if they had a product that was relevant to my business (which they don’t ) I would never do business with them after their seemingly unending harassment.

Pricing very off and only works for Airbnb not Vrbo. It changed my airbnb price to the lowest possible even for Thanksgiving day which is supposed to be the 2nd highest rate day for the whole year. I would have a penalty for canceling the booking on Airbnb. I did a cross board research on my own and found out their so called dynamic pricing is totally off from our competitors in the market. I didn't even ask for any compensation or refund for the poor service for the previous months but a refund for the month I didn't book anything and only a few days after they charged me for the next billing cycle. They wouldn't even refund the $20 I requested. I switched to Beyondpricing and now I get bookings constantly and my occupancy rate is higher than most without lowering my pricing to the bottom.

Very over priced for what it is. Delivers marginal value.

I used this service for many years. It started to delete the rule sets I use on Airbnb. I turned off sync to wait for them to fix that. They kept charging me anyway. Only stopped after I deleted my account. Never again.

Wheelhouse’s price estimates seem accurate to some, and not to others. For me, Wheelhouse sold my property at at least 20% lower than the rate I used before (despite already being fully booked). The system sometimes priced one night at three times the going rate, too. It seems wildly inaccurate for my property. To top it off, a bug in their system dropped the price of my property by another 30%, which they acknowledged was a bug and that they had lost me money. In total, I’m about $500 down in one month. I contacted their support several times - I was given canned responses the first few times, and when eventually they replied, it took them several months to issue me a refund of $2. Acknowledged they lost me money, but still happily charged me $20. A very unethically run company, and not worth a try.