Wheelhouse SoftwareReviews of usewheelhouse.com

There are better options available. Wheelhouse is double the cost of Pricelabs and their team is really rigid with their contracts. I would avoid this software. The only reason we were on it is because our external revenue manager required it - turns out they had a financial interest in Wheelhouse that wasn't disclosed.

I have used this software for thousands of listings across the US and abroad. As a full time revenue professional in the short term rental space, I cannot say enough good things about this product. It is robust and allows for all of the customizations I need- which are a lot. At the end of the day, this product has put more money into the hands of my clients and makes my job tremendously easier. Win-win. Customer service is also top notch- responding to my middle of the night inquiries with 24/7 availability.

Wheelhouse is a solid pricing tool, but it still needs a few important tweaks. One of the biggest limitations is its rigid handling of time-based pricing—you’re forced to define seasons or periods by full calendar months or set manual daily overrides. That creates headaches around holidays. For example, summer starts with Memorial Day, but Wheelhouse doesn’t let you shift that last week of May into your summer pricing—so you have to carve it out as an exception. Same goes for Thanksgiving in November and Christmas/New Year's in late December: early parts of those months are slower and warrant discounts, but the holiday weeks boom with demand. Right now, the only way to reflect that is through lots of manual edits. As a developer, I find it puzzling that they haven’t implemented user-defined date ranges or flexible pricing “blocks.” Expanding from a 12-month matrix to 40–50 customized periods shouldn’t be overly complex—it’s mostly just about applying date-based pricing logic at a more granular level. Wheelhouse is close to being great. It just needs to catch up with how the real world books—and price accordingly. I'm going to submit a second review of Wheelhouse—this time to spotlight their outstanding customer service. Simply put, they're unmatched. Support is available 24/7 via chat, and the team is consistently friendly, responsive, and genuinely helpful. Even when the software lacks a particular feature, they don’t just shrug—they suggest thoughtful workarounds that help me move forward. In a world where “customer service” too often means frustration, delays, or scripted responses, Wheelhouse sets the gold standard. Honestly, I can’t think of a single way they could improve. While many companies struggle to meet basic expectations—and I find myself rooting for AI to take over support—Wheelhouse proves that exceptional human service still exists. They’ve earned my trust, and then some.

It pays for itself many times over by maximizing occupancy. I'd never be able to constantly adjust pricing dynamically like Wheelhouse does.

⭐⭐⭐⭐⭐ Game-Changer for Short-Term Rental Pricing! Wheelhouse has completely transformed the way I manage pricing for my short-term rentals. The platform is incredibly intuitive, offering deep insights and dynamic pricing strategies that have helped me maximize revenue while maintaining strong occupancy rates. What I love most is the level of customization—whether I want fully automated pricing or more control over specific adjustments, Wheelhouse gives me the flexibility I need. The market data is top-notch, and their customer support is always helpful and responsive. Since switching to Wheelhouse, I’ve seen a noticeable increase in profitability and efficiency. If you’re in the vacation rental space and looking for a smarter way to price your listings, I highly recommend giving Wheelhouse a try!

We have been using Wheelhouse for the past year for our Airbnb. While you can customize options, the automation works great for most things. It has increased our revenue and we don’t even have to think about it! Would highly recommend. I only wish I knew about them sooner!

Great service always resolves your situation right away It feels like there is someone by your side helping you out

We are a property management company managing nearly 20 short-let properties, and our experience with Wheelhouse has been extremely disappointing. The software has caused significant losses in revenue due to its inaccurate pricing recommendations. It consistently undervalues our properties, which not only impacts our revenue but also undermines the value of the services we provide to our clients. Despite the promise of dynamic and optimised pricing, the software often seemed disconnected from real market trends and failed to adjust prices appropriately. This led to missed opportunities and underperforming listings. On top of that, the constant issues and lack of reliable support made the whole experience frustrating. Overall, I fail to see the point of using Wheelhouse. It created more problems than it solved and ultimately cost us time, money, and trust. I would not recommend this software to anyone serious about maximising revenue in the short-let market.