Userlytics is a full featured state of the art user experience research platform with a global participant group of more than 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics allows brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of our proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.
Userlytics (userlytics.com) has 345 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
userlytics.com
Website
userlytics.com
Category
Internet & Software
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 64% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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This is why because I have tried a lot to make some tests but even time it displays no activities. So why do we waste time. And making a good suggestion for your human beings team represent yourself as a humankind. You just got only the life to serve people.... so be honest... with every human beings impartially .
Response from UserlyticsDec 22, 2022
Hi Roshan, we're so sorry you had this experience with us.
Thank you for alerting us to the issue with our test invites. Similar to other companies in this field, most of our tests have a specific profile, which is why you need to pass a screener in order to participate. In case you do not pass, the activities will not be shown. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look into your account?
Thank you!
SF
Shahryar F.
scam site dont weast your time in this…
scam site dont weast your time in this site
Response from UserlyticsDec 22, 2022
Hi Shahryar, we're so sorry you had this experience with us.
Thank you for alerting us to the issue with our test invites. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look into this?
Thank you!
JV
jarmila V.
They didn't pay me.
They didn't pay me.
Response from UserlyticsSep 28, 2020
Hello Jarmila,
Thank you for taking the time to review us, however, we would like to set the record straight: The reason we didn't pay you for your session was due to the fact that you were not truthful about your location. You said in your profile that you are located in the UK, but you are in fact located in a different country.
At Userlytics, we take enormous care to ensure that our panel participants are who they say they are, as this is crucial for our clients. When we identified that you are located in a different country from what you defined in your profile, we removed your result from our client result dashboard and did not provide compensation, in accordance with the terms of service you agreed to.
- Userlytics Team
BL
Blog L.
Apparently
Apparently, so bad. There many issue that need to be solve.
Response from UserlyticsDec 22, 2022
Hi, we're so sorry you had this experience with us.
Can you please send us a more detailed email on the issues you encountered to [email protected] in order to improve?
Thank you!
HL
Holly L.
This company is a joke!
This company is a joke!
I have completed a few tests with userlytics and on all occasions i have had bad experiences. Firstly, the app doesn't work properly and after completing the same test twice, spending 40 mins on each test it decides to not upload and submit the task video. I emailed the customer service and never received a response from them. This then happened again. Frustrating to say the least! I thought i would give the company the benefit of the doubt and try a third time, only to spend 30 mins on a test and have this rejected by the admin saying 'tasks not completed in full', which is definitely not the case considering it took 30 mins of my time. I have completed hundreds of tests on other platforms such as usertesting and never had a test rejected. Not a very professional company and quite frankly a waste of time. Much better testing wesbites out there who will treat their users with respect. Avoid.
In response to Userlytics reply....
I feel as though your response is a little untrue - I have had problems with every test undertaken, therefore I wouldn’t exactly call that a ‘fluke’. There is clearly issues with the app hence the bad app reviews from other users. My recent test was rejected after spending 30 minutes on it without a valid explanation. Userlytics need to spend more resources on fixing the app issues and judging users tests fairly instead of trying to defend themselves and shaming testers on trust pilot.
Response from UserlyticsJun 18, 2020
Hey Holly, thank you for taking the time to review us, but we think this is a bit unfair. We see that you have taken 3 studies with us in our platform and we've paid you for all three, despite the fact that one of your results didn't upload properly in our system. Moreover, you mention our support not being there for you, but once again we have to disagree with you. We see that you reached out to us three times over the course of two days, and all three times when we messaged you back, you never replied. We understand that it might be a little frustrating to not have one of your results load properly, but we feel that a fluke upload error doesn't warrant a 1 star review, especially when our support team was there for you and we paid you for your time as promised.
KI
kevin israel A.
mensuelle
Exelent et bien présenté
Response from UserlyticsDec 22, 2022
Hi Kevin,
Thank you for your review! We really appreciate your positive feedback and look forward to your participation in future studies.
Best,
Userlytics team
TE
Teo
Legit but unreliable for testers
This is a review of my experience as tester.
Userlytics is a legit company offering UX tests to testers from around the world. In fact, this is the only site that got me a test on the same day I registered.
POSITIVE
-- Unlike most usability tests companies, they don't require an entry test.
-- They don't ask for too many personal details when you join. That is, they don't profile you as hardly as other companies do.
-- You can cancel your account any time on your own if you aren't happy with the opportunities they offer.
-- They have a nice simple app recorder for Android. You don't even have to login, because, when you get an invitation, there is a unique code with your details that you click in and log you in. Their desktop recorder is easy to use, very intuitive, and also works by code.
-- They do send you tests, and they pay for them.
-- Customer support is existent for tester and works relatively fast.
NOT SO GOOD
-- Not as many tests come to their alley as go to other allies.
-- The fact that they don't make you do an entry test tells me that their panel of testers is way inferior to any other company's panel.
-- If their recording program malfunctions, the resulting test will be unusable and you won't be paid.
-- Both their Android and Desktop recorders are sub-par, full of bugs, unreliable.
-- Customer support is really mechanic and unnerving.
-- You cannot update your PayPal email yourself, you have to contact CS and share different details by email. That is not secure, like the ABC of not putting your personal info on jeopardy. They couldn't find my file, once because I wrote from another email, which is understandable, but also when I wrote from my correct registered email.
IN SHORT
The company line is "The most advanced user testing platform". Having been a tester for them and for many other UX companies, the tagline sounds like bragging.
However, they are a legit company, so you don't have anything to fear. They do send tests and they pay for them. Their CS is not very helpful, and their recorders are bugy and unreliable, and do not benefit testers.
Response from UserlyticsJan 9, 2024
Hi Teo,
Thank you for sharing your comprehensive feedback about your experience as a tester with Userlytics. We appreciate your positive remarks regarding the ease of entry, app recorder functionality, and prompt customer support. However, we understand your concerns and frustrations with the number of available tests, the quality of recording programs, and the challenges with customer support.
Your insights are crucial for our continuous improvement, and we're actively addressing the issues you've highlighted. We apologize for any inconvenience caused and value your continued support as we work to enhance our platform.
Best regards,
Userlytics
JE
jeleem
answered short surveys only to be…
answered short surveys only to be disqualified for the real surveys that pay. they got my answers for free and wasted my time.
Response from UserlyticsJan 30, 2020
Hey Jaleem, we have a series of screener questions that go before some studies to make sure our clients are getting the participants they’re looking for. If a participant is screened out before taking the real test then those screener answers aren’t used by the client. We understand you likely spent a couple minutes on the screener portion, but we confident that if you come back again to another study, you’ll be able to take the next test. Thanks for helping us make the world more user friendly :)
