U.S. CellularReviews of uscellular.com

The kids zone only allows 2 adults so too bad if you want more. The funny thing is the kids zone is nothing worth while so not only can you not go but now when you get in there it’s not worth it. Secondly when leaving early apparently they have a limit of 15 people per escalator because I guess the assume they have no more than 15 people leaving at one time. Clearly they’re are trying to make up for the recent shooting. But they’re too dumb to realize that level of security starts at the entrance not within the park. If you are in Chicago go to wrigley this place will ruin your experience.

If anyone on here says they have a bill lower than 70$ a month they are full of it. I ported and unlocked my phone to at&t(thank god) and they still were charging me for my cellphone after I payed the full amount off(which you have to do to unlock it)AND had the nerve to tell me I have to pay till the next bill cycle...tell me how that makes sense when I payed my bill remainder off as well. Never going back to them...I'd rather have a trac phone then to deal with their customer service. Absolutely horrible...now I know why everyone is switching.

The low rating on here is only since T Mobile ruined US Cellular. I got unlimited data/texting and 35gb hot spot data for $55/mo with calls to MX/CA. USC would just slow my data on the hotspot after 35gb. After TM bought it, they just cut if off at 35 and I had to call and get more data added. Still a great deal. I also never had to download any app or start any online account that would endanger my data to hackers. No other cellular company out that had such great coverage in rural areas esp not TM. TM just bought a great company simply to put it out of business they could not compete with them and did not want to make customers such generous offers. Only once did I experience missing data on camping trip at 4am when I was in bed asleep with my phone turned off. USD gave me back that data. When I had AT&T they routinely disappeared my data. I had to call so many times they told me I was flagged as a "problem customer". That's when I went to USC many years ago and it was a great experience. I don't even want to have a phone now. RIP US Cellular :( You will be missed....

Wow. A “new policy” not allowing for payment arrangements. I have been without a job for a few months so I need my phone on. We owe a measly $60 and you can’t extend the date to next week?!?. This is poor customer service, but I am guessing decisions are being made by rich people who have no idea what the real world is like. Fk you uscellular and most of all fk T-mobile. Also, the “T-mobile perks” suck.

I’ve been a loyal customer for years, but after switching carriers and being left with a balance, I was told there was no option to set up a payment arrangement, only that it would be sent straight to collections. That kind of inflexibility is unacceptable, especially for a long-time customer. Instead of working with me, they chose the most extreme route. I just switched, and honestly, this company’s approach is beyond ridiculous. Customer service clearly isn’t a priority here.

Beeen with US Cellular for over 30 years. US Cellular teamed up with T-Mobile and we were informed they would not be servicing a lan line anymore. We shifted over to Verizon which offered lan line service. Cancled our US cellular lines on 8 April which was the first day of the billing cycle. They charged us anotehr months feed at $132.42 through 7 May 2026 even though service was suspended. Communicated with support and they refused to issue any refund even though service was suspended. Talked to a superviosor and no help. When I asked for the address to file a compalint with US cellular they hung up the phone. Very disappointed What do I do next? File a complain with TMobel or the FCC?

My phone was messed up so I took it in to the store on schaad rd knoxville tennessee the worst service I've ever seen i will be changing my service I've been almost customer for 30 years

The company is a disaster.I came in for help on oxygen and 3 employes told me go have a seat as they argued with some poor soul trying to get their phone straightened out for the 3rd visit.I ran out of oxygen waiting. Called cooperate theyappologized sent me a bad chip so still not right.I am praying for them as they need help.Do not know what to do!!I feel STRANDED please send help!!!!!