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U.S. Cellular (uscellular.com) has 205 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Computers & Phones · Chicago, Illinois
Excellent
Computers & Phones · Crystal Lake, Illinois
Excellent
Computers & Phones · Chicago, Illinois, Illinois
Excellent
Computers & Phones · Chicago, Illinois
Excellent
205 approved reviews, newest moderated first
Connie G.
An automatic payment came out of my account on March 2nd, on March 20th I canceled , as I found a much more reasonable plan elsewhere. I paid a " special" $300.00 more. For several months they e- mailed me with a monthly bill that was overdue. It ended up on my credit report and costed another $142.00 to get them off my back. Total scam. Rip off. No wonder their stock tanks !
Henry R.
Pathetic customer service. Do not recommend.
Jazmine F.
We have been with Us. Cellular for over 20 years the reason we got them the service picked up in Rural areas that other carriers would not. Since T-Mobile has taken over I don't have service in the rural areas like I use to and now I am dropping calls or having SOS Signals in the middle of town. I have called over the last several months and all they can say is they have shut towers down in said rural areas and now the towers in town are "begin worked on " they have no idea of when they will be back up and running. I am paying over $400 now for a cell phones we can't use due to lack of service. I guess it is time to change services if they can not provide us with equally to or better service. You would think 2 companies combining together you would have the best service around but they don't its the worst service around
Lisa H.
Poor customer service! Raised rates and no notice. When I inquired about rate change and notification they indicated that “is why you have a MyAccpunt”. After being a container since late 90s definitely going to switch to Verizon.
brandon A.
internet goes out a least once a week sonce 4 months ago today connected to 4 different people who barely speak English 2 of which hung up before even attempting to help
Traycie S.
Tried to upgrade phone but told only option is to buy outright or go to T-mobile and have them buy me out...you all have been saying for the past year or two, that you had already joined. Now I have to wait another day, month, year to upgrade or add to my plan. How does this make any sense.
keith H.
Sold down the creek I have been a US Cellular customer for years never had an issue. Then since they started talking US Cellular and T-Mobile merger what I have discovered is no merger but in fact US Cellular sold us down the creek. I'm not fully switched over yet but my service is totally trashed now and it wasn't the best before but I had no complaints. Now I got location issues can barely get a site to the road what's supposed to be 5G speed is a joke and totally trash. You look it T-Mobile's reviews on here and it's nothing but one Stars. I'm a prepaid customer I have to be switched over by June I don't know what I'm going to do.. I live alone in a rural setting and I have to have reliable service in case of emergency Thanks US Cellular for selling us all down the creek.
taxexpertnow.com C.
YOUR company dropped my landline and after hours and hours of customer service contacts it was straightened out. This month it went back up AGAIN!!