US Bath StoreReviews of usbathstore.com

Ordering very easy, following up not so much. Delivery took forever and couldn't get a hold of delivery service for info. Finally showed up on a random Friday night when we weren't home but luckily had an adult son there to handle it. Be prepared for 2-3 week delivery window. But the vanity top is installed and looks great. Very happy now.

I'd love to have given 5 stars, but there were a few things that were probably just our experience and one the product. We ordered a vanity in January and were told within 3 days that it was on back order (6 weeks) and asked if we'd like to cancel. We chose not to cancel as we designed the bathroom around that vanity. My complaint would be that they did not communicate with me at all after that, no updates, no emails. I called one time at week 8 and was told they'd check the warehouse and get back to me. I emailed 2 other times and were told were were priority and they'd let us know. We never heard back and then one day we received notification that it had shipped,12 weeks later. We now have the vanity installed and it looks great. The vanity, however, did not come with any sink mounting hardware nor any sealants for holding down the top or the sink. It was weird, but we got some silicone and took care of it (we hope).

The delivery took awhile longer than expected. The item arrived in excellent condition and was well packaged!

Original order placed on February 23, 2023. Advised on February 28, 2023 that item would be on back order. Received order in mid April. There is a problem with the selector knob which I notified US Bath on the April 16, 2023. Was informed by staff that it was being positioned incorrectly. Not the case, provided photos of the improperly machined knob. As of April 24,2023, I have "NOT" had the problem resolved! Still wait for solution. I was willing to wait for the backorder to happen and delaying my project until delivery. Patiently waiting for US Bath to respond.

The product & shipping time was great, response was good but one piece was cancelled due to a back order yet it continues to be advertised as being available.

They delivered a fine product as promised. I’ll be pleased to do business with them again.

Good price It would be 5stars if I got my delivery on time

I received my items in a timely manner and in mostly good condition, but they did not communicate. I reached out several times regarding no information on my shipment. So I did not know if things were coming or delayed. They barely got back to me and just stated watch your email for updates (never rec'd) then one day out of the blue a shipping company reached out saying my items were in town. Too bad, I am less likely to shop here because of this experience.