US Bath StoreReviews of usbathstore.com

If I could give less than one star, I would. I ordered a vanity set and was told I needed to pay an additional $120 for shipping, even though their website specifically says “no shipping for orders over $400.” The excuse they gave was that they didn’t have the product in stock and needed to order from a third-party vendor. They said the shipping was actually $240, but they were being so generous by splitting the cost with me (real angels). I canceled the order and told them it felt like a bait-and-switch tactic — they advertise one thing and do another. Two days later, I emailed them saying I would pay the extra $120 because I couldn’t find anything else I liked. They emailed me another order that was $1,864.00 more than my original order price. I called and was on the phone for over an hour, only to be told the price had changed in the two days since I placed the order and that nothing could be done. I asked to speak to a manager, was put on hold, and then hung up on.

Y’all delivered the wrong seat you couldn’t communicate with your warehouse on shipping me the new seats. Nobody in your customer service knew what was going on. I’ll never order another thing from you.

Worst Service Experience Ever This is by far the worst service I have ever received in my life. They listed the wrong price on a product and caused me over a month of delays. Their employees don’t even know what they are selling. It took them a month just to deliver one product. Their warehouse has no idea what products they have in stock. Their manager doesn’t even know the warehouse’s phone number. Their staff can’t calculate a bill properly, and every single person keeps pushing the responsibility onto someone else. They deliberately hang up on customers’ calls. If you complain, they will block you instead of solving the problem. After more than a month of finger-pointing, they told me to return the wrong product—and even tried to charge me a 25% restocking fee. If I hadn’t made over 50 calls a day until they were fed up, they would never have agreed to a full refund. I sincerely do not recommend any consumer to buy from them. They operate like a scam company

you’re asking me to rate my experience and I haven’t received my product although I’ve called to find out where it is…. somebody told me that they were going to get back to me and no one has.

Please don't use this company. Service and refund policy terrible.

I ordered 28" legs for a vintage bathroom sink on June 3rd. They were listed on the website as in-stock. They charged my credit card immediately. On June 11th they contacted me to say there was a 5-6 week lead time from the manufacturer, and asked did I want to proceed. I said yes. On June 17th they emailed to say they contacted the manufacturer, and the legs were discontinued. Sent me a replacement suggestion that was legs that were 4" tall, which was ridiculous. I asked them to refund my money, which took them 3 days to do. I ordered the same exact legs (confirmed the manufacturer and item number) from another site and they shipped directly from the manufacturer the same day. I would never recommend this site to anyone.

Shipped the wrong product, then were slow to take it back. If you have issues be ready to hear "we're monitoring replies from the warehouse". They will not give you a straight answer to your first email. It took four tries to finally get a return shipping label even though they'd admitted the product shipped was not the product ordered. The customer service is horrendous.

I don't think these are real people, but AI seems to be running the conversations. Absolutely horrofying. No regard for truth, but very professional, cookie cutter responses. They make you believe they are working for you, but really, they are not. Not at all. I even saw I 5 star review for a broken sink. Totally not trust worthy.