USA Vein ClinicsReviews of usaveinclinics.com

Very good nice

Good service. Professional service.

I truly enjoyed how helpful the staff here was, the doctor was very kind and knowledgeable y todos me dieron su atención completa y con mucha compasión y paciencia, gracias a todos por ser muy amables!!

All staff is fantastic!!

Great experience getting EVLT done at North KC clinic. Dr Horng and all the staff provided excellent care with all my ultrasounds, surgery and post-op visits. Highly recommend!

The staff and Dr. Johnson whom I interacted with directly over 4 separate appointments in the past 6 weeks at USA Vein Clinics on N 44th Street in Phoenix, Arizona were kind, professional, and genuinely pleasant to deal with. Unfortunately, that is only one half of the overall experience. The corporate management, billing structure, and oversight side of the organization has been extremely inefficient and disconnected from patient concerns. Dealing with centralized call centers was frustrating, follow-up was poor, emails to billing went unanswered, and there appeared to be little practical advocacy available once payment had already been collected from a non-insured patient. I willingly prepaid, as per corporate policy, for bilateral full-leg laser vein treatment (EVLT). The first concern arose when I was verbally quoted $1,900 per leg by the physician but invoiced $1,950 per leg at the front desk. As I was not provided with a superbill — only a credit card receipt — I initially assumed the additional $100 total may have related to the two single-leg thigh-high compression garments I received but later I was informed that they were included in initial fee. It took multiple attempts both on the offices part & then myself to obtain a super bill for my first 2 appointments. I have yet to receive one from my 3rd so more follow up required again on my part.  During that third visit, once on the procedure table, Dr. Johnson first confirmed the scheduled treatment using ultrasound. Throughout the assessment there was open discussion between the doctor, assistant, and myself regarding the findings. At the same time, the assistant completed the corporation’s required recorded verbal acknowledgment of the scheduled procedure on a tablet. During that ultrasound assessment, Dr. Johnson confirmed that the previously treated primary vein on my right leg from years prior remained successfully closed, as I had disclosed during my consultation. This meant portions of the originally anticipated treatment were no longer required. Instead, accessory branches near the ankle were identified. Treatment of those branches was offered, and I accepted the modified approach for both preventative and wellness purposes. During the procedure, some veins were also determined to be too small for the standard catheter-based laser approach, and foam sclerotherapy was used in certain areas instead. This was explained to me in real time, and I appreciated the professionalism and adaptability of the medical team. My care providers acted appropriately and in my best medical interests throughout the procedure. Unfortunately, when I later respectfully requested a billing review given the altered treatment scope, I encountered significant red tape, repeated failures to respond, and very little meaningful transparency from the billing department. Additionally, the corporation’s own hold messaging advertises self-pay discounts for non-insured patients, yet despite discussions with multiple billing representatives and a supervisor, no one meaningfully addressed this discrepancy or advocated toward any reasonable resolution. Again, the in-clinic staff themselves were professional, and that is ultimately the most important aspect of any medical experience. However, my billing concerns with USA Vein Clinics remain unresolved. The corporation’s billing practices, communication failures, and lack of responsive patient advocacy once payment has been secured from non-insured patients leave me unable to recommend them with confidence and would encourage others to carefully explore alternative provider options for overall peace of mind. UPDATE May 27, 2026 Thank you for the response referring to HIPAA. Not sure corporate billing & administration policies fall within its jurisdiction? However as documented I took steps to have a productive discussion directly utilizing in person, via phone, email as well as your websites online chat forum prior & is exactly why I chose to share experience.

Very kind and professional staff. They listen to me and address any questions. I've had this procedure done in the past with great results.

The staff and doctor at this location are wonderful! They talked me through everything before and during the procedures. They also allayed my fears when I arrived.