USA Service DogsReviews of usaservicedogs.org

Response from USA Service DogsDec 7, 2020

Hi, We apologize for any issues with the vest not being a good fit for your dog. If you ordered an item that does not fit your dog correctly, such as a vest or collar, we ask that you contact us within 14 days of receiving your product to process a free exchange. We’re happy to send out the correct size to you, we just ask that you return the incorrect sized item(s) by mail to our office. There will be no shipping or return fee charged by us within 14 days. We may charge a restocking fee to process exchanges after 14 days. When returning a vest, please make sure to return the vest patches as well or you may incur an additional charge. Kindly contact us at 888-656-DOGS (3647), by email at [email protected], or through chat with one of our live representatives by clicking on the help button on the bottom right side of the website with your order number or registration ID number so we can process an exchange. Thank you.

Response from USA Service DogsDec 8, 2020

Thank you for the additional information. It was great briefly speaking with you and we have refunded the partial amount of the vest back on you card. If yo need further assistance, you may reach us at 888-656-DOGS (3647), by email at [email protected], or through chat with one of our live representatives by clicking on the help button on the bottom right side of the website.