USA Service DogsReviews of usaservicedogs.org

Response from USA Service DogsFeb 16, 2021

Hi Mark, The registration is recognized in all 50 states and in compliance with US DOT regulations which states that registration is not a requirement but may be an additional documentation presented to Airlines that the dog is registered as a service dog/ Psychiatric Service Dog. This also dictates, the the handler/s is still responsible in making sure that the dog has undergone and completed the service/ psychiatric service dog training it needs. Furthermore, you have registered your dog under Our Electronic Delivery Kit which means your dog registration ID card will be delivered electronically by e-mail within minutes and will contain your dog's lifetime registration number for future lookup in our database at any time. You can print out your dog's electronic ID card at home or pull it up on your cell phone to show to anyone who asks. Nothing comes in the mail. If you feel that the registration is not helping you in any way, we offer a 14-Day Money-Back Guarantee. If you need an actual card and certificate or any other items mailed out to you, we would be more than happy to provide you discounted rates for them. Please let us know. You may reach us at 888-656-DOGS (3647), by email at [email protected], or through chat with one of our live representatives by clicking on the help button on the bottom right side of the website. Thank you.

Response from USA Service DogsFeb 15, 2021

Hi, We are sorry to hear that you did not get the collar and leash we originally mailed out with the rest of your order. Please accept a $20 rebate back on your card for compensation on the cost of shipping back the vest and we will mail out another collar and leash as quickly as possible. We will be sure to mail it out priority so you should have it no later the 4-5 business days.

Response from USA Service DogsFeb 13, 2021

Hi, We are sorry to hear that you are not satisfied with the registration services. We can assure you that we present all the information relevant to your dogs registration both online and over the phone backed up with our 14-Day Money-Back Guarantee. If you’re are not satisfied with your order let us know and we’ll do our best to resolve your issue. If we can’t resolve your issue, please let us know within 14 days of receiving your items and a full refund will be processed. Please ship all items in your order back to our office. We can’t process a refund until all items have been returned. We do accept partial refunds. Please contact our support team if you wish to return a portion of your order. You may reach us at 888-656-DOGS (3647), by email at [email protected], or through chat with one of our live representatives by clicking on the help button on the bottom right side of the website. Please have your order number or registration number available when contacting us. Thank you.

Response from USA Service DogsFeb 12, 2021

Hi, We are sorry to hear about the condition of the items when you received them. We can assure you that the items are in good condition when it left our office. We will be more than happy to replace the certificate and card that may have gotten wet resulting to the issue with how the card looks like. Kindly contact us at 888-656-DOGS (3647) with the order number or registration ID number so we can process those immediately. Thank you and we look forward to hearing from you.