USA Service DogsReviews of usaservicedogs.org

Response from USA Service DogsMay 31, 2021

Hi Jennie, We apologize but the vest is not part of your order. You may order a vest online https://usaservicedogs.org/product/service-dog-vest or by calling us at 888-656-DOGS (3647) and we will be more than happy to mail that out to you as quickly as possible. Thank you.

Response from USA Service DogsMay 31, 2021

Hi Kylie, We are sorry to hear that you are not satisfied with the vest. We do offer a 14-Day Money-Back Guarantee if the product was not to your satisfaction. Kindly contact us within 14 days of receiving your product as stated on the website under return policy to process a return and mail the vest back to our office. We may charge a restocking fee to process refunds for returned items after 14 days. When returning a vest, please make sure to return the vest patches as well or you may incur an additional charge/s. You may also reach us at 888-656-DOGS (3647), by email at [email protected], or through chat with one of our live representatives by clicking on the help button on the bottom right side of the website. Thank you.

Response from USA Service DogsMay 31, 2021

Hi Mr. Thornhill, We are sorry to hear that the vest size you ordered was not a perfect fit for your dog. We do offer a free exchange on any equipment that doesn’t fit your dog so If you ordered an item that does not fit your dog correctly, such as a vest or collar, we ask that you contact us within 14 days of receiving your product to process a free exchange. We’re happy to send out the correct size to you, we just ask that you return the incorrect sized item(s) by mail to our office. There will be no shipping or return fee charged by us within 14 days. We may charge a restocking fee to process exchanges after 14 days. When returning a vest, please make sure to return the vest patches as well or you may incur an additional charge. You may reach us at 888-656-DOGS (3647), by email at [email protected], or through chat with one of our live representatives by clicking on the help button on the bottom right side of the website. Thank you.