Natalia
Everything came in prompt
Everything came in prompt. The sizing is off. I ordered Small for my dog and it is Medium. My dog can’t wear the west because it is big
Response from USA Service DogsOct 8, 2021
Hi Natalia, We are sorry to hear that the vest wsa not a perfect fit for your dog. We offer free exchanges on any equipment that doesn’t fit your dog so If you ordered an item that does not fit your dog correctly, such as a vest or collar, we ask that you contact us within 14 days of receiving your product to process a free exchange. We’re happy to send out the correct size to you, we just ask that you return the incorrect sized item(s) by mail to our office. There will be no shipping or return fee charged by us within 14 days. We may charge a restocking fee to process exchanges after 14 days. When returning a vest, please make sure to return the vest patches as well or you may incur an additional charge. Kindly contact us at 888-656-DOGS (3647) so we can mail out the replacement size in a timely manner and pleaebe sure tohave your order number or your dog's registration number ready when you call. Thank you.