UsaleatherjacketsReviews of usaleatherjackets.com

Ordered a suit for a wedding at the beginning of May. From what I understand, a few of the other guys' suits were fine fit-wise. With the first measurements I sent, we got the suit within a reasonable amount of time, but it did not fit. The customer service was superb. They responded right away and told me what I needed to do to get another suit. I sent their required measurements, along with several others as my son has a long torso and long arms. We received a new suit within a reasonable amount of time. The pants are a little big and the arms of the jacket are still a little shorter than they should be, but it will work. Throughout the entire process, their responses, via email, were impressive and they were very helpful! I was also told to donate the first suit, which I will be happy to do!

The fantastic Customer Service! I was disappointed with the fit and quality of the jacket. i won't go into details, but I requested a refund thinking I also had to return said jacket, which would have incurred a cost on my part. Sometimes, I hate online shopping. This company not only refunded my full price, but insisted I keep the jacket to donate. The size was incorrect and I did not want to replace it. This cost them! This is the first time dealing with a company with such great trust and desire to really please their customers. Thank you Usaleatherjackets.com

Their customer service is simply amazing! The jacket I bought was too small in the waist. I requested a return. They asked for me to provide a picture of where it did not fit. I did and within hours was refunded and told that I could keep the jacket and gift to someone! Who does this? $120.00 jacket?

The jacket was everything I wanted. I ordered the wrong size and they kindly helped me with getting the right one. If one follows the size chart,which I did not there shouldn’t be any problems. The leather was of good quality and nicely lined. I do recommend them and will use them again for other items.

The product and support team are superb. Great all around experience!

The jacket I ordered for my girlfriend and received was a good quality, real leather jacket. Unfortunately the size I ordered fit her a lil snug. However, in contacting USA LEATHER JACKETS, they responded to all of my emails, and in the end I was accomodated accordingly through the return policy process. I plan to place an order for the same jacket for my girlfriend, but in a larger size, which I’m sure will fit her better, and she will be happy with.

David was great in working with me for a return that did not fit properly. He is replacing new size and worked with me to get new one ordered without any hassle. Great Company to buy from!

Dealing with USA Leather Jackets has been a refreshingly great experience. It was not the perfect situation because I did not receive the correct size of the jacket I ordered. They provided multiple avenues to correct the situation making it clear that they wanted to resolve the issue immediately and to my satisfaction. In the end, they made me over 100% whole and granted some very gracious goodwill also. I can not remember dealing with a company who made me feel so very valued as a customer. I would recommend them with the highest honors to anyone considering doing business with them. Fantastic customer service!