USA JacketReviews of usajacket.com

Scam scam scam

I received a counterfeit starter jacket

Shady company. Horrible quality merchandise and terrible customer service.

Bonjour première expérience parfait veste a capuche décrit comme sur le site taille parfaitement ravis de mon achat le top je recommande ce site a très vite pour d autre achat bravo à toute l'équipe 👍 👍 👍 👍 👍 👍 😉😉😉😉😉😉😉

I received a leather jacket from these guys. I ordered a XXXL and received a jacket that was three sizes too small. I have been trying to get it replaced with the right size now for the past six weeks. They asked me to verify my size and they would send me a new jacket. I did that. Then they asked me again and again. Now they are saying that their tailor says that the measurements i sent them are wrong. How can they be wrong? I got them from a valid sizing chart. These guys are stalling either because they don't want to send me a new jacket or they don't have my size. I don't think that they carry a true sized XXXL jacket even know it is available to order. Man, what a negative experience!! By the way, I've sent them my order details at least 5 times.

1) Initial third party payment suspicious. 2) Item arrived weeks after order from United Arab Emirates with packing tape attached to item. 3) Defective item sent (price tag glue adhered to jacket and heat during shipping process melded it into clothing fibers). 4) When I contacted customer support, they said "soak it in water." (I can't make this up.) They also offered a whopping $10 refund (jacket was $70). To their credit, they offered to have me send it to a US warehouse (at my postage expense) for them to reimburse upon receiving item. However, they would not supply address of warehouse. I got an additional message that return window had closed. To be clear, I communicated that item was an xmas gift and figured they'd allow a January return, especially considering it took 3+ weeks to arrive from UAE.

USA jacket provided prompt communication and exceptional customer service. I love my new jacket, great quality!

Scam Scam Scam, if you require a refund you will be pushed around for days on end without a specific email explaining they will supply a refund. You constantly have to email to get you money back. The call center is inactive. It’s a complete scam of a company. Please don’t waste your time