USA Clean Energy Association & Revolution SolarReviews of usacea.org

Great company to work with everything went smoothly and they were very helpful through out the entire process.

After seeing their ad on the internet I contacted USA Clean Energy Association & Revolution Solar. I was shown a preliminary layout that looked like the system I wanted so I signed the contract and sent them a 50% payment of $8,300. 15 days later they emailed me a final layout design that bore no resemblance to the preliminary layout they had used to entice me to sign up with. The final design even got my roof pitch wrong, 20° instead of the actual 26.5° pitch. And most alarmingly it also had three of the solar panels oriented to the North! So I rejected their design, and asked for a refund of my $8,300 payment. That was 7 weeks ago. Everytime I contact USA Clean Energy Association & Revolution Solar all they give me is the runaround. They were unprofessional. I have lost a lot of sleep recently, worrying about this.

Very open lines of communication. Very professional installation Just great company to work with so far

I have my solar panels up - for 4 months now - but I still don't have them hooked up. I have made numerous calls to different offices of this organization - still no resolution - after 9 months form my first contact. I would not recommend this company. That having been said - the team they sent from Gig Harbor to install the panels were great. It's the only piece of this fiasco that went well. Don't use this company.

I looked into multiple companies when researching solar panels and ended up choosing USACEA. I got connected with Tyler McMillan as my sales rep, and he was outstanding from beginning to end. He's one of the better sales reps I've ever worked with in any industry. The solar installation and activation process is a long process, but Tyler and USACEA kept me posted throughout, and they were responsive if I ever had a question. I ended up referring multiple people in my area to Tyler and USACEA, and they all had an excellent experience with him as well. Overall, it was a smooth process and I would recommend USACEA. If anyone is considering solar panels, I recommend contacting Tyler directly. The crew did a good job on the install, and the equipment is solid. It looks sleek up on the roof. We love our solar panels so far, and I'm glad we chose USACEA.

I give 5 stars

5 Sterne verdient Top

In my opinion, Solar is the Wild West of Energy Systems. I believe the most energy-efficient remedy for the hubris of Solar companies is through “exposure”, the kind that leaves a company no choice but to reevaluate the path that led to a certain point and with all due respect, make it right with the customers involved. After posting the above information on 12/2/2022, was contacted almost immediately by several people from Revolution Solar Energy Systems. I was told by Megan Jones on 12/7/2022 I would have my Solar Panels activated on 12/9/2022. Here is a summary of work/interaction with Revolution Solar Energy Systems. 12/9 – Cornbelt Energy stated the system design submitted was not the system to be activated and therefore, not approved. I was without power all day. I received a call from Megan (Wootton) Jones at Revolution Solar on 12/9/2022 asking if my solar was active. During the 10-minute call, I explained that I had been without power for over 8 hours and needed to dispose of much of the food in the fridge, based on the 4-hour recommendation from the USDA. I stated, the biggest complaint was the lack of communication and central point of contact throughout the process. I explained as a small business owner I take every customer very seriously and work to make sure the customer is satisfied. I made a point that I was trying to address this personally and coolly and not escalate to the point of using profanity. I left her with a question to answer, “HOW WOULD YOU MAKE THIS SITUATION RIGHT?”. This is on top of the stated and expected loan and utility bills to be reimbursed for the months of October and November. She said that was a very thought-provoking question and she would get back to me. During the week of December 12th Revolution Solar was out again to reconfigure my solar system. This is also when Bradley Schlesak called me to meet the city inspector and utility company, it was at this time, he identified himself as the “project manager” for this effort. He verbally stated this project was a “Crap Show”. On 12/16/2022, Cornbelt Energy reviewed the solar system and granted the Permission to Operate. HOWEVER, I was expecting a call back from Revolution Megan Jones, based on our conversation on 12/9. Megan has yet to respond to my text or follow up with a phone call. I liken the customer situation to the following example, if at a restaurant I order a dish and it comes prepared with a human hair or insect in it I should expect an immediate replacement. This brings the situation to “net 0” or balance. However, it leaves a “bad” taste in the mouth. To make the situation right the manager/chef should come out to make appends (this goes above and beyond a verbal apology). This is standard customer service. This is NOT my experience with Revolution Solar Energy Systems or the parent provider of USA Clean Energy Association. On 12/21/2022 I was contacted again by project manager, Brad Schesak, to inform me that he was “monitoring” my solar and everything looked good. However, I stated that I still had not received any information on how I can actually track my solar production. He stated I should have received it when the panels were installed. Well, chalk this up to another item that was not communicated as expected. I received my first email to register for the Solar Edge Monitoring app on 12/21 at 4:34pm after asking multiple times. NOTE: I also found something of the utmost concern! Upon getting access to the Solar Edge app, I noticed it was tracking energy production prior to activation. I have noticed something quite interesting, in November, I used 925 kWh of electricity from Cornbelt. However, I only produced 293 kWh of solar energy. I contracted and am paying for 109% of my energy usage. The ratio of energy usage and production is only 31.6%. Additionally, some of the panels which were supposed to be on the south-facing roof top are not there an instead on a shadowed section of the west-facing rooftop. I don’t have the final December energy usage numbers from Cornbelt but will be sure to post my analysis over the next few months. Needless to say, the trend appears to be a non-satisfactory one. I’d be more than willing to give an account of my experience or testimony to anyone who would like it. I have linked what I could find for Revolution Solar and USA Clean Energy Association to help others make an informed decision. If you will note, there are other customers just like me on the BBB. I’m waiting for your call or text Megan. I am looking for a way to get this resolved from one small business owner to another. Please advise.