Figured'Art USAFigured'Art USA stands at the forefront of the paint by numbers, diamond paintings, and DIY arts industry as the premier brand. With a commitment to creativity and innovation, we offer a wide range of artistic experiences for enthusiasts of all skill levels.
Figured'Art USA (usa.figuredart.com) has 153 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Marion
Très satisfaite commande effectuée le 26/06 et reçue le 15/07. Toile de qualité je recommande et ne comprends pas les autres avis 😕
Response from Figured'Art USASep 22, 2020
Merci Marion pour votre commentaire ! Je suis ravi de savoir que vous appréciez la qualité de nos produits. La logistique était plus lente que d'habitude lors du COVID, ce qui a entrainé de la frustration chez certains clients. La logistique est heureusement redevenue très rapide, merci encore !
AC
Figured Art paint by the numbers is a scam from China. Beware. We ordered in March and it's now June and we still have not seen the painting we paid for. They answer emails giving you fake tracking numbers and telling you that everything is slow because of COVID. Don't fall for it. They are liars!
Response from Figured'Art USADec 7, 2020
Dear AC, we have tried to contact you from Trustpilot but you never replied so we have no way to identify you. Your comment doesn't reflect the reality at all. From March/June the logistics was indeed much slower than usual (same for all businesses) but of course now everything is back to normal and all our orders are delivered without any problem. I would appreciate if you can contact us by email so we can identify you and check your order status if you really ordered from us. Have a good day!
Cynthia
Service client au top. C’est vrai qu’il y a eu des soucis d’envois , mais j’ai retenté l’expérience et je confirme que tout s’est bien passé. Je recommande leur site car le concept est innovant et les prix sont attractifs.
Ellie
Not sure why others say they are scam. Yes the delivery was delayed but I totally understand the situation. I contacted them for help on order tracking and a girl explained to me the situation. I really appreciate their effort to try to push their courier to deliver my order as fast as they can. Finally received, good product quality.
Response from Figured'Art USASep 22, 2020
Thank you so much Ellie! Happy to hear you like our products and our Customer Service team was helpful.
Camille
Nouvel avis : le site semble sérieux, commande finalement reçue après TROIS mois d'attente et une deuxième expédition. Le déconfinement n'a pas aidé, mais le service client est resté réactif. Le problème vient de l'entreprise employée pour la livraison. Ils perdent les colis, et mettent plusieurs semaines à les acheminer. Gros point négatif à résoudre pour commander sereinement sur le site. Cette commande a nécessité de ma part de nombreux mails, et a provoqué un stress constant dans le doute d'être tombée sur une arnaque. Les produits reçus semblent de bonne qualité (pour un produit fabriqué en Chine), à voir sur la durée. L'emballage est assez léger, et les toiles arrivent déformées, tordues, voire enroulées, ce qui est un gros bémol. Pas trop cher, mais il vaut mieux savoir à quoi s'attendre avant de commander !
Response from Figured'Art USASep 22, 2020
Bonjour Camille, Lors du confinement nous avons effectivement eu des retards de livraison car tout la chaine logistique était lente (pas d'avion disponible, fermeture des frontières etc), ce qui a entrainé beaucoup de problèmes. Il y avait aussi des restrictions en terme de packaging et de taille. Nous avons depuis changé nos prestataires logistique, la livraison est de nouveau très rapide et nos nouveaux emballages protègent les toiles parfaitement. Passez une bonne journée !
Shin
Ordered since May, has not arrived. An employee sent an email to say she will check on my order when I enquired. Sent two more emails to request for a refund and no replies.
Response from Figured'Art USAOct 15, 2020
Dear Shin, I am sorry but your comment doesn't reflect the reality. Our customer service team has replied to all your emails. Your order was also refunded on August 4th, despite the fact that your order did arrive to Singapore and there was a delivery attempt on July 21st. The Post in Singapore could not deliver to you because the delivery officer didn't find your name at the shipping address you provided when ordering from us: https://t.17track.net/en#nums=LP906153300CN 2020-07-21 14:19 No such person / name 2020-07-21 10:50 Delivery in progress (DBJED) Moreover, our CEO stepped in and contacted you 4 times by email, apologizing for the issue AND wanted to offer you 2 paint by numbers kits for free. He has not received any feedback from you so far. Have a good day Shin, we would appreciate a feedback from you.
Sameen
This is an update on my initial review with this this company. When COVID hit, like many companies they were unprepared for the increase in orders and obstacles with shipping and therefore my order arrived extremely late. Their customer service still always answered me in a timely manner, but I was very frustrated. After I received my delayed order, the company's owner emailed me personally to apologize for the inconvenience. I really appreciated that the company took the time to follow-up with me to let me know what led to the delay and worked to set things right. As for the actual product, I really enjoyed each of the paintings and the quality was great. Even though in the beginning I was very frustrated, I believe I will continue to order from this company as the quality and selection of the paintings are good and they are taking steps to improve their shipping process.
Response from Figured'Art USASep 22, 2020
Dear Sameen, thank you very much for your updated review! We are glad that you had a positive experience with us and you enjoyed our Paint by numbers. Our company's founder also reached out to you and offered you 2 PBN for free which were delivered to you 10 days later :). Indeed when COVID hit we had important logistics issues as most airlines could not allocate airplanes to ship products. We are glad that everything is back to normal. Have a good day and thank you again!
Clara
Update octobre 2020: J'ai fini par recevoir les peintures même si je n'y croyais plus apres plusieurs mois d'attente durant le confinement (notamment car aucun retour mail du service client). Je suis toutefois satisfaite des toiles commandées car de bonne qualité. Le gros plus est le choix important pour les dessins. Je pense que le service a ete amélioré suite à cet événement comme l'indique le fondateur dans ses mails. Je retenterai donc sans doute l'expérience et updaterai a nouveau mon avis si besoin.
Response from Figured'Art USAOct 30, 2020
Bonjour Clara, Merci pour votre message. Nous sommes heureux de savoir que vous avez apprécié la qualité de nos peintures malgré un retard de livraison conséquent lié au confinement et aux restrictions aériennes d'Avril/Mai. Vous avez été livrée chez vous le 1er Juin 2020. Notre fondateur vous a contacté directement pour vous expliquer la situation et nous avons effectivement depuis fortement amélioré notre logistique et notre service Clients. Nous répondons à chaque demande dans la journée. Notre stock dans notre entrepôt en France va nous permettre de livrer nos nouvelles commandes sous 48h très prochainement. Merci encore pour votre confiance !
