TOBBIReviews of us.tobbi.com

Response from TOBBIOct 14, 2022

The car has the soft-start function and three gears ,also the speed is set for the safety of children,so it will not be so fast.Our customer service will contact you to figure out the condition and help you accordingly, please rest assured, we will definitely help you solve your troubles if there is any quality issue.

Response from TOBBIOct 3, 2022

Dear Customer, We are really sorry for the inconvenience to you. In fact, we have never received any information from you. We want to know if you have contacted the wrong customer service of us? We would like to know if there is anything we can help you with? If you have any need, please reach to us [email protected] directly, our professional customer service team will provide customers with the most satisfactory solutions.

Response from TOBBISep 26, 2022

Dear Customer, Thanks for your comment,as there may be some resistance to running the product on carpet, we recommend it is best for flat floors or safe outdoor road use.

Response from TOBBISep 24, 2022

Dear customer, thank you very much for your 5 star review, sometimes the product may have some loose wires due to bumps in transit and need to be adjusted. Is the problem solved now? We have a service mailbox dedicated to dealing with customer problems, you can contact [email protected] directly if you have any questions.

Response from TOBBISep 24, 2022

Dear Customer, In your case, we have been actively communicating with you to help you solve the problem, but you have not responded to us. After checking, your product may just operate in the wrong way. You only need to adjust the brake pads at the bottom of the product to make it work. In order to confirm this, we asked you for a picture of the bottom of the product. Hope you can check the information and reply us. Please believe that TOBBI has the responsibility and ability to help you solve this problem.

Response from TOBBISep 24, 2022

Thanks so much for your comment ^_^

Response from TOBBISep 24, 2022

We are very happy that the product can be liked by the child and accompany her to spend a happy time, enjoy it!

Response from TOBBISep 24, 2022

Dear Customer, This is the first time we have received feedback on this issue. Although our products are subject to strict quality inspection before they leave the warehouse, it is inevitable that there will be some small problems before or after use, but please do not worry, we have a professional technical team and customer service team, which will help you solve the problem in a timely and effective manner. We have contacted you by email, please check the information in your email, or you can reach to [email protected] directly for help.