TOBBIReviews of us.tobbi.com

4.3153 reviews
Children's Entertainment
2090 S Etiwanda Ave, Ontario, California

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TOBBI

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About TOBBI

Committed to the design and production of kids' ride-on cars, offering a 12-month limited warranty and free technical support, TOBBI, a direct retailer of the factory, always be there to offer you the best quality products at the fairest price!

TOBBI (us.tobbi.com) has 153 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: us.tobbi.com
Website: us.tobbi.com
Category: Children's Entertainment
Location: Ontario, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: August 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Jack H.

Sep 14, 2022

WORST COMPANY IN THE WORLD

I am stuck with a item that came form a e-shipping company located in California. After three days of aggravation and research it tracked back to a company called JAXPETY. To further the issue I must communicate with Asia which takes days to get a response and only questions more information, pictures ect.There was no contact number other than a warehouse who only fulfills orders. To complicate there is no invoice or order number enclosed with the package leaving more confusion. Contact with TOBBI directly only resulted in the same situation, we need a order number, we need pictures. I will not ever buy a TOBBI product except maybe thru AMAZON or WALMART. To date I have been storing a large box waiting for a return shipping label which never comes. What kind of shade tree company is TOBBI and its suppliers? DO NOT BUY FROM THEM.

Response from TOBBISep 14, 2022

Dear Customer, Sorry for this problem that bothers you so much. After we received your feedback, we upgraded your case at the first time and cooperate with many parties to find the crux of the problem. Our TOBBI brand is affiliated to the JAXPETY CORP, and your order is purchased from the JAXPETY store above our Walmart store. This is why our TOBBI customer service failed to locate your order at the beginning. In response to this problem you have experienced, we are really sorry to make every effort to make the problem properly dealt with. We have contacted our customer service on the Walmart platform to contact you.Meanwhile, we also emphasized the urgency and importance of the problem. They will solve this problem 100% perfectly. At the same time, we will also improve our service system to allow all parties to Unicom, and try to avoid the problem of non communication between various platforms that cause customers to fail to deal with it in a timely manner. Our purpose has always been to provide customers with high quality customer services and high quality products, so that every child can get happiness in our products. We will also improve ourselves in each criticism and make Tobbi the best choice for customers.

About TOBBI

TOBBI (us.tobbi.com) has 153 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: us.tobbi.com
Website: us.tobbi.com
Category: Children's Entertainment
Location: Ontario, California
Listed on Five Star Index: 2026

TOBBI reviews

153 approved reviews, newest moderated first

Pilar D.
Sep 17, 2022
Good product
Good product
Response from TOBBISep 19, 2022
Thanks! :)
Jack H.
Sep 14, 2022
WORST COMPANY IN THE WORLD
I am stuck with a item that came form a e-shipping company located in California. After three days of aggravation and research it tracked back to a company called JAXPETY. To further the issue I must communicate with Asia which takes days to get a response and only questions more information, pictures ect.There was no contact number other than a warehouse who only fulfills orders. To complicate there is no invoice or order number enclosed with the package leaving more confusion. Contact with TOBBI directly only resulted in the same situation, we need a order number, we need pictures. I will not ever buy a TOBBI product except maybe thru AMAZON or WALMART. To date I have been storing a large box waiting for a return shipping label which never comes. What kind of shade tree company is TOBBI and its suppliers? DO NOT BUY FROM THEM.
Response from TOBBISep 14, 2022
Dear Customer, Sorry for this problem that bothers you so much. After we received your feedback, we upgraded your case at the first time and cooperate with many parties to find the crux of the problem. Our TOBBI brand is affiliated to the JAXPETY CORP, and your order is purchased from the JAXPETY store above our Walmart store. This is why our TOBBI customer service failed to locate your order at the beginning. In response to this problem you have experienced, we are really sorry to make every effort to make the problem properly dealt with. We have contacted our customer service on the Walmart platform to contact you.Meanwhile, we also emphasized the urgency and importance of the problem. They will solve this problem 100% perfectly. At the same time, we will also improve our service system to allow all parties to Unicom, and try to avoid the problem of non communication between various platforms that cause customers to fail to deal with it in a timely manner. Our purpose has always been to provide customers with high quality customer services and high quality products, so that every child can get happiness in our products. We will also improve ourselves in each criticism and make Tobbi the best choice for customers.
Stella
Aug 30, 2022
I bought a Robot Buggy last week
I bought a Robot Buggy last week. Because It showed up at my favorite bloger's video so I want to get one for my kid! It's easy to assemble and the look is unique! My kid really like it and always bring it when we go out. I think it worth my money.
Response from TOBBISep 19, 2022
Thanks for your comment. Have a good time with the little one!
N. R. M.
Aug 12, 2022
Difficult and stressful…
The car was very difficult to put together and the instruction booklet was useless. The parts are very cheap and the tire hubs fall off all the time. The lights work sometimes and sometimes they do not. Overall, I was very disappointed.
Response from TOBBIAug 17, 2022
Dear customer, So sorry for the inconvenience caused by our product. All Tobbi products come with a 1 year warranty. If you have any questions about the product, you can directly reach to our after-sales customer service through this email [email protected]. We have a professional customer service team with technical department. It will definitely provide you with effective and satisfactory solutions.
Aim S.
Aug 12, 2022
At the begining when I received my car
At the begining when I received my car, the power button of it did not work. And I contact the seller, they refund me half amount and being responsible to deal with the issue. Recommend to buy it
Response from TOBBIAug 17, 2022
Tobbi has always been committed to providing customers with quality products and services. We really appreciate your comment!
Shuketha
Aug 6, 2022
I order this on July 30 and have not…
I order this on July 30 and have not gotten it yet. The child it is for birthday is tomorrow. Worst experience ever with this company. I was told it would be delivered by Friday August 5 . It did not come in 3 to 5 buisniss days,
Response from TOBBIAug 9, 2022
Dear Shuketha, We are indeed very sorry for your concern about the delivery time of the product. The product has been successfully delivered on August 6th and we hope to provide you with faster shipping in the future. Hope the child likes his/her birthday gift. If you have any follow-up questions, you can directly contact our customer service team [email protected], we will definitely provide you with the highest level of service.
John Miana J.
Aug 5, 2022
Great Service
Great Service
Response from TOBBIAug 9, 2022
Dear Theresa, greatly appreciate your recognition of our services, wish you all the best！:-)
Alexis M.
Aug 5, 2022
Wrong person for customer service, issue resolved
The robot arrived faulty, was not working. I noticed the wires was cut. I contacted customer service and it was days of going back and forth just to reach no real solution. I was told to fix it myself. I explained I was scared to because if it's not done properly my daughter will not have any time left to receive it in time for her birthday. They told me that it's easy and to just do it if I want a working robot. So I followed the steps and it still isn't working. I've been trying to reach them again and no I am not getting any response. Before they got a chance to see my review I realized that I got a response that was resolving my issue and making me feel a need to say sometimes it can just be the wrong person working in the company but not the company. Thank you for righting your wrong
Response from TOBBIAug 9, 2022
Dear Alexis, we are terribly sorry for your experience, our customer service team has contacted you a few days ago to properly handle your issue. If you are satisfied with the way we handle it, we hope you could consider updating your review :) Kind regards, Tobbi Team

TOBBIReviews of us.tobbi.com

About TOBBI

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TOBBIReviews of us.tobbi.com

TOBBI reviews

Good product

WORST COMPANY IN THE WORLD

I bought a Robot Buggy last week

Difficult and stressful…

At the begining when I received my car

I order this on July 30 and have not…

Great Service

Wrong person for customer service, issue resolved

About TOBBI

About these reviews

More in Children's Entertainment, California

Read Your Story

KRIDDO

Cocosmile Cups

Honkai

TOBBI reviews

Good product

WORST COMPANY IN THE WORLD

I bought a Robot Buggy last week

Difficult and stressful…

At the begining when I received my car

I order this on July 30 and have not…

Great Service

Wrong person for customer service, issue resolved