TOBBIReviews of us.tobbi.com

Customer service is always a great aspect for a company. Two weeks until Christmas I was trying to find a unique gift for my grandchildren. I first tried ordering 2 Snail bumper cars through Amazon and Walmart but they were back ordered so I decided to try a direct buy through Tobbi. Only one was available that day with an expectation of the 2nd being available with 2-3 days or I had the option to substitute for another item. The first shipment arrived within a few days and several days later the second shipment which was mislabeled ( mistakes happen) arrived with the wrong item. I contacted the customer service via phone within 24 hours I was contacted with the information assuring me that a pick up label was issued for wrong shipment and the corrected item would be shipped ASAP. Within a few days everything was corrected. Please thank your staff, especially Ruby for her kindness from the start to the closing of this order. I look forward to purchasing future items from you. Geraldine

I am dissatisfied with my purchase. The plastic on the seat and steering wheel are cheaply made. I was unable to put screw on wheel and seat adjustment button is stuck. I would not recommend this product.

Quick and easy • thank you

UPDATE: I received a email this morning from customer service. They told me to look for the missing part under the car and sure enough there it was hidden in plan sight. I had to remove a wheel to get it out. Strange place to put it but I'm glad I found it. I super glued the broken part on the seat and today we took it for a drive. My daughter loves it and I love being able to control the car with the remote. Great car and awesome customer service. Thank you TOBBI! Christmas is saved. lol Original REVIEW: I ordered the Tobbi 12V Mercedes Benz GLA45 Kids 2 Seater Power Wheels With Remote, Red for Christmas on 12/17. It came today and I'm totally bummed. It's missing Item #6 (Car Tail) and the seat belt is broken at the screw on the bottom so I need a new seat as well. I called the number on the website. Was told I'll get a email in the next 48 hours. So now I have a broken car to give my kiddo for Christmas. Charging it now hopefully it at least runs. I'll let you know how customer service goes.

Easy to navigate the site, simple checkout and super fast shipping. Tobbi made for an overall-all solid shopping experience.

I purchased a Tobbi ride on Jeep from a 3rd party that didnt ship me all the parts, then basically said they couldnt do anything to help me and quit replying to my emails. I decided to try reaching out directly to Tobbi to see if the missing parts could be purchased through them. After answering some emails with pictures of model numbers and proof of purchase, they informed me that the missing parts were available to purchase and gave me the steps to get them ordered, shipping conformation and tracking number. My communications were all through email with Elsie, Lecea and mostly Ruby. Thay were all wonderful to communicate with, clear in the information they needed, polite, friendly and very prompt in replying. Every email I sent to them was replied to with in 24 hours. I will definitely recommend Tobbi products to anyone in the future and will choose to do business with them when possible. Agian, Elsie, Lecea and Ruby...Thank you so much for all your help! You've been a big part in helping make a memorable Christmas for my grandson.

Absolutely incredible company!! I would recommend to all of my friends and family! I actually had an issue with an order, and it was handled immediately with complete kindness and understanding. Absolutely amazing company with incredible customer service. So thankful to have found this company, and I can’t wait to place another order with them in a couple weeks! Thank you so much, Tobbi! You have a customer for life in me now! :)

Fast delivery and great overall car for my niece.. she absolutely loves her Lambo Urus.. I will definitely buy from you guys again!