PARK Y.
My dad in Korea takes sunphenon 240mg…
My dad in Korea takes sunphenon 240mg regularly, so I usually buy it before he runs out of it in advance. Last couple of months the product was discounted with short expiration dates. Since I didn't need the one which would be expired in October, I called supersmart and asked when you got a new product with a long shelf life. The representative told me in two weeks you would have items from France. I waited for 2 weeks but on the website no changes. I called again but the other representative said no plan for a new product until you sell out what you had at the time. I felt frustrated because I've been waiting for it as I was told by the representative who 'represent' your company! After October we got a new sunphenon but it's all sold out. Eventually, I've been waited for a few months and can't get anything till now. Very disappointed about how you communicate with customers and how you deal with inventory.
Response from SuperSmart USAOct 23, 2020
Hello and thank you for your review, I am sorry to read your bad experience with us, and I understand your frustration as well. First of all, I would like to apologize in the name of Supersmart for the inconvenience. This should never happened, but unfortunately, we are experiencing huge increase in product demand with Covid-19 as well as huge delays to get new inventory from the Lab. We are working on fixing this and again we are sorry for the inconvenience. Best health from the Supersmart Team