OVHcloud USReviews of us.ovhcloud.com

Pesimo servicio me habian verificado mis datos antes de cobrar y luego de pagado crearon el servidor con disco HDD y era SSD lo deje pasar por no perder tiempo, pero luego me enviaron un mensaje a verificar los ultimos 4 digitos de mi tarjeta y lo envie aun asi cerraron la cuenta sin explicaciones y con ticket abierto, no sabian ni quien me envio el mensaje, pesimos no les importas como cliente, el trato horrible al momento de ser empaticos son cortantes y todo quieren investigar con ticket demorando y mal sistema Tranfieren los comentarios negativos a otro perfil de trustpilot, asi de estafadores son estos de OVH ---------------------UPDATE---------------- +48 horas sin respuesta de por qué verificaron mis datos y cerraron el servidor habiendo perdido información, y no me dicen el motivo, solo dicen (abuso) y ni siquiera se usó externamente, no duró ni 2 horas, solo porque los datos no se enviaron de nuevo. 4 digitos de mi tarjeta OJO ENVIADO DE NUEVO, que queria el CCI? mucha gente piensa lo mismo, los invito a unirse a un grupo que hare en facebook y otras redes, no vale la pena dejar que nos traten mal sin razon Fecha de la experiencia: 17 de octubre de 2022 -----------------------------uodate 20/10 a donde le envio el correo de verificacion que hicieron antes de cobrar? para que las mentiras se les caiga

Stood up a new VPS with this company based on turn up time, not prior reviews for a small local pool company. Within 10 minutes of the server being active, I begin to receive notices that the box has been compromised. At this point, we've yet to even log into it. So, the password provided and created by OVH was compromised. We reset the instance, reinstalled, and we set a 32 character password: Within 10 minutes - here we go again with the box being compromised. After hours and hours of going through server logs and working with their less than helpfull support, I found nothing. Nothing at all. No Malware, No RootKit, No Virus, No access logs, nothing. Nothing at all. This goes on for months and months. Finally had enough when they began to shut the server off on their own. When I complained about that, they started adding random firewall rules to block traffic, and then blames us. Finally fed up, and threatened to take it to social media - they send us a disconnect notice. Had issues with OVH since day .5 So happy to have left them and went with a real company based in the USA and not offshore.

This company requires you to take a picture of your credit card, photo ID and also yourself holding your credit card before they accept you as a customer. If they decline you they will not tell you why and will instead simply close your ticket without explaining why. They also require you to upload these pictures to a sus website and “promise” to delete the pictures afterwards. Extremely suspicious company with absolutely no customer service. I had to reopen my ticket twice just go get a reply that said, “we will not tell you the reason why you were declined.” Like I get it guys, decline me, but at least be direct about why. Do not use this company.

Suspended our account and services at 6 PM on Friday (out of their business hours), tried contacting them to get it resolved but no one is available to help, cuz their business hours end on 5 PM yet they decided it was fun to suspend us at 6 on Friday .... well done. We just lost so much money and now we wait being completely offline until Monday. UPDATE: it's monday, and the support is still useless. 2nd UPDATE: OVHCloud US has temporarily given us access for few days to gain data back. We are trying our best to not be terminated due to abuse concerns on one out of 5 machines we have as we have a solution to move that specific machine to different provider to prevent this. Safe to say that OVHCloud US has NEVER provided us with ANY warning in regards to terminating our account PERMANENTLY. If such warning was given we would have moved the entire machine somewhere else to avoid potential VPS clients causing further conflict. Please give future consumers a warning. Should OVHCloud US understand our situation and its context and provide us a second chance, we will update this review accordingly. Reply to their reply: Using OVHCloud US machines to sell VPSes to others is a big no, one VPS client does a malicious thing and your account and ALL other services that have nothing to do with the one you're renting VPSes on will be terminated. This is unnecessary and unfair. We are asking OVHCloud US as a long-term loyal client of theirs to at least give us a second chance we would move the offending machine to another provider and so the issue would be permanently resolved but they seem to be refusing... so not really sure what to do we're simply being f'ed over. We are loyal customers of OVHCloud US, OVH World and SYS and yet context and information has nothing to do with the entire situation and we still deserve a permanent termination on the U.S account that hosts most of our clients... we are a small business that is on the brink of bankruptcy due to this incident without any sight of resolution as they refuse to work with us further which is very sad. We hope you reconsider and give us a second chance still.

Very poor customer service.

By far the worst provider worldwide, please, avoid these like the plague if you intend on running your business on their infrastructure. We have a live cPanel server which is currently on an OVH server in the USA. This server hosts around 1000 clients actively, and to date has received around 4 abuse cases - each of these cases responded to and resolved almost immediately. However, we have received notification that our server will be terminated entirely, due to those previous abuse cases. We was given 24 hours to move 1TB of data! We requested an extension to allow us time to proceed with the migration, yet this was declined also. Absolute scumbags. Intentionally damaging to your business, they should be forcefully shut down from operating in such an abysmal manner. Support is absolutely non-existent. We have seen outages that have been offline until around 12 hours later due to their absolutely appalling attitude towards support and their clients overall. You honestly, honestly would be making a significant mistake if you think these are there to support you. They will take your money, and intentionally make your life so, so much more difficult.

I have been an OVH customer for 5 years, and I never had good support from them. This was mostly okay for me since I didn't really need support most of the time, but about 2 weeks ago, my VPS went down completely, on its own, without us doing anything. And when we rebooted from their OVH manager page, it didn't come back. No SSH, no WHM, couldn't even ping the server. No access whatsoever. Same in the rescue mode. (Same inaccessibility issue whether we reboot in regular mode or rescue mode). Their KVM didn't launch either. So, it was completely dead. So, it was them who had to do something about this, there was no way the customer can do anything. But they kept responding to the support ticket by asking us to reboot the server in rescue mode, and/or use their KVM to fix it ourselves. Even after explaining the issue the way I did in this post, they kept coming back with the same response. Very frustrating. Just gave up trying to reason with them, and requested a refund of the last payment, from the day the server went down to the end of the current billing period. And requested to terminate the service. They haven't responded to that ticket either. I don't think I will be getting my money back. The good thing is I was uploading my daily and weekly backups to an external backup environment, and I have my data. Otherwise, it doesn't look like I would even be able to recover the data. Terrible service, terrible company. Stay away.

Server has been down now for over 12 hours now. I guess the technicians just up and leave the datacenters until Monday?? Their ovh worlwide or canada has 24 / 7 phone support and these guys here are just absolute trash in comparison. no phone support, slow ticket replies, and apparently not even there during the weekends to deal with issues. At this point it has been over 48 hours and ticket is still not replied to. Service still down. Apparently they never heard of splitting some shifts to cover weekends. Response to OVH: We have decided to rent hardware from another provider as we did not hear back until today - Ticket: 79276 If you wanted to try and retain my business. Otherwise we are happily at another host who is a bit more available. My Ticket reply after waiting the whole weekend for a response. "Honestly I'm just going to be closing the service down prior to renewal date. We don't exactly have confidence that if something happens to our service over the weekend that something will actually be done to fix it. I know its not your fault that your department closes at 8pm on a Friday but when OVH in the rest of the world has 24 / 7 dependable support service - We expected that to carry over to the US division. We managed to finally get it reinstalled after it continuously telling us it couldnt attempt another reinstall due to an ongoing intervention, couldnt really get any info from any support tickets so we were pretty much at a loss until we gave it one more shot for **** and giggles on Sunday evening... Our service went down originally on Friday around 1pm... By this time we have already purchased hardware elsewhere considering your support was MIA. Unless you or someone else has a very compelling reason for us to stay be it with account credits or anything else we will certainly be gone by the 30th."